IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 122 of 2951

Supoprt for HDFS (Hadoop Distributed File System)

What version of Sterling Connect:Direct Linux/Windows will support Hadoop HDFS? Do you have any release date? I found similar thread at https://www.ibm.com/developerworks/rfe/execute?use_case=viewRfe&CR_ID=65228 but I didn't see any updates. T...
almost 8 years ago in Sterling Connect:Direct / Usability 1 Not under consideration

Ability to add notes on bulk orders from COM

This would allow the users to update the same notes to mutiple orders at the same time, which would save a lot of time where the user has to update the same note to multiple orders
10 months ago in Call Center 1 Not under consideration

Provide tooltip messages for disabled toolbar action buttons in the "Order Summary - Orderlines" tab to improve clarity on their disabled state.

This feature would be highly beneficial for customer service teams, educators, and users who interact with the system. It will provide immediate context on why a button is disabled, improving communication and reducing confusion. Tooltips should b...
10 months ago in Call Center 0 Future consideration

Wild Card Searches in Call Center

In the Call Center UI, we'd like to be able to complete wild card searches for many or all of the fields. For example, if I wanted to search for all orders that are from an IBM email address I could search *IBM.com. This would bring up all orders ...
almost 2 years ago in Call Center 9 Functionality already exists

Call Center Dark Mode

We would like the new call center to have a dark mode as it will create more contrast from the text on the screen and therefore allow some users to better view the program. This will create more accessibility for some users with vision issues.
about 2 years ago in Call Center 8 Not under consideration

Audit Log for File Agent

Please add an audit log to Connect Direct File Agent. Preferably, this audit log would track all changes made to a File Agent configuration. This would include all items on the File Agent tab to include watched directories, etc. It would also incl...
almost 8 years ago in Sterling Connect:Direct / Usability 1 Not under consideration

Document all special characters that are not allowed in a Connect:Direct related password (functional auth, soliddb password)

There are some special characters that will not be accepted in Connect:Direct and IBM has not officially identified these for customers. We need this information.
almost 8 years ago in Sterling Connect:Direct / Usability 0 Future consideration

Supervisor override capabality

Business is expecting Supervisor override capabality available on Call Center as well so they can perform additional review and validation for certain operation like price override.
about 1 year ago in Call Center 1 Functionality already exists

OMS Call Center - Have the user's enterprise default to their locale

Hi there, User's Enterprise Defaulting to Their Locale At Brooks Running and I'm sure many other companies, manual created and systematically created records could be tied to one of multiple different enterprise options. Currently in Brooks' insta...
over 2 years ago in Call Center 6 Future consideration

Reason codes in Important events tab under order line details page should be visible after re-shiping the order line

After reshipping the order line, we are unable to see the reason codes on the order line details page under Important Events tab. We wnated to know how these important events gets populated. Please refer IBM PMR#: TS016070217 - thanks, Avnish
about 1 year ago in Call Center 1 Functionality already exists

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