IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 99 of 2955

Blind Returns support in v9.5 of Call Centre Commerce

We would like to backport the Blind Returns feature in v10 to V9.5 of Call Centre. This requirement is critical for the business
over 6 years ago in Call Center 0 Not under consideration

Ability to rename a windows server nodename or add an additional "alias" node name of sorts

In our environment we came up with the decision to use an alias node naming convention, where our customers create an alias address for a Connect Direct server i.e alias-name.domain.com. We take the alias-name part and use that as the Connect Dire...
over 6 years ago in Sterling Connect:Direct / Installation & Upgrade 1 Not under consideration

Check for inventory availability while adding a line for reship, the CSR should have immediate feedback as to whether it can be fulfilled.

Currently in the call center the reship function blindly adds the reship order line without doing an inventory check. I don't know that it needs to be as involved as a wizard such as adding a line though it does need to be more involved and at lea...
over 6 years ago in Call Center 0 Future consideration

Integrate with Google's Recaptcha v2- Invisible

Call center and Store application urls can be integrated with recaptcha for better authentication.
almost 7 years ago in Call Center 0 Not under consideration

SLES 15 on z support for Direct Connect

Requested by SLES team for client Evertec
almost 7 years ago in Sterling Connect:Direct / Installation & Upgrade 2 Not under consideration

Product Lines with Special services associated

in Call center we don't see any way to Add special service to a product which is already associated with a special service. For web (commerce) orders , we were able to create order with product and special services(createOrder API). Special servic...
over 7 years ago in Call Center 0 Future consideration

Provide an option to void adjustment invoices. Currently system doesn’t allow voiding adjustment invoices. Due to which invoices remain open in the system in cases where discounts/charges were applied on order by mistake. This is very frequently seen in case of call center appeasement scenarios when property Do Not Allow Debit and Credit Invoice to Settle Each Other is checked.

Provide an option to void adjustment invoices. Currently system doesn’t allow voiding adjustment invoices. Due to which invoices remain open in the system in cases where discounts/charges were applied on order by mistake. This is very frequently s...
over 7 years ago in Call Center 1 Not under consideration

Sterling Connect:Direct to provide for CCSID 1371 extension (EBCDIC MBCS) support

CCSID 1371 extension is recently working by IBM Globalization Center of Competency to release the reserved area from [wards 4A-4B, 92-C1, E3-FE] to accommodate more Traditional Chinese characters. Sterling Connect:Direct should provide the support...
almost 8 years ago in Sterling Connect:Direct / Installation & Upgrade 0 Future consideration

Update Sterling Connect:Direct OpenVMS and SSL versions

Upgrade Sterling Connect:Direct OpenVMS and SSL versions in Sterling's product development environment OpenVMS V8.4-2L3 SSL VSI I64VMS SSL31 V3.1-4 VSI I64VMS SSL3 V3.0-15 VSI I64VMS SSL111 V1.1-1W VSI I64VMS SSL1 V1.0-2UA
4 months ago in Sterling Connect:Direct / Installation & Upgrade 5 Future consideration

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