IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 117 of 2953

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Mailbox delete should mark all mailbox data for deletion

Customer urgently needs the mailbox delete options shown in the attached image to delete all data associated with the mailbox entry. Some data is being marked for deletion, but not everything. They need all data associated with that mailbox entry ...
5 months ago in Sterling B2B Integrator / Performance / Usability 1 Planned for future release

Easiest way to scan all BPs in B2Bi

Need ability for users to search inside the BPs for a keyword or search string. In B2Bi Dashboard has ability to search for code in XML/BPML directly from dashboard. Example I have defined one custom service in the business process and I want to k...
over 7 years ago in Sterling B2B Integrator / Usability 4 Functionality already exists

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

REST API Server Adapter

Allow Trading Partners to exchange file using REST APIs. If we can have REST adapter similar to SFTP adapter, Partners can use REST APIs to post/get/list etc files to their mailbox. Current REST APIs in B2Bi for administration, management and onbo...
over 6 years ago in Sterling B2B Integrator / Usability 5 Future consideration

Support for DomToDoc to work correctly when used in service output message

You can currently use DomToDoc in the output message of a service Ex. <operation name="Replace Apostrophes"> <participant name="LW_SA_DKR"/> <output message="DocKeywordReplaceInputMessage"> <assign to="literal_mode">true<...
9 months ago in Sterling B2B Integrator / Usability 2

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

"auto-refresh" browser functionality on myFileGateway 2.0

Recently, we observed that when downloading a file through myFileGateway, the file is still displayed by the browser and we must refresh the page to don't see the file anymore in the folder, The case TS006115503 inform us that SI doesn't have this...
about 4 years ago in Sterling B2B Integrator / Usability 0 Future consideration

sftp client list service should have configurable parameter to list the number of files.

In certain customer sites, The file count that need to be picked up using sftp client services range from 1 to 100,000 from partner's sftp server. When we use the sftp client list service to list the files (when the file count is at max range) the...
over 3 years ago in Sterling B2B Integrator / Usability 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

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