IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 147 of 2969

Ability to Toggle Between Tabs in COM When CSR is Performing an Action

Problem: User is not able to switch between a tab and popup in the call center. Steps to reproduce: Call Center user would like the ability to toggle between tabs in COM regardless of whether or not in the middle of performing an action in the cur...
over 3 years ago in Call Center 3 Future consideration

Provide a field on the Payment UI for return orders for user to enter the amount intended to refund against each tender.

Provide a field on the Payment UI for return orders for user to enter the amount intended to refund against each tender. We had requirement to add new payment method on return since it was requirement to refund to a new tender on return . Currentl...
over 7 years ago in Call Center 0 Planned for future release

Reorganize the catalog in Call Center

When we load a catalog to Sterling, the items are not in the correct size order, but there is no way to manually reorder or set up a customization to organize these sizes. Therefore, when a user is trying to select a size they have to look through...
almost 4 years ago in Call Center 5 Functionality already exists

Implement Password rules for FTP(s) and SFTP Server Adapter External Authentication

Our platform is using IBM Sterling Integrator 6.1.1 Not using Sterling Secure Proxy All the accounts are created using local LDAP on the app servers. These accounts do not use IBM Sterling Authentication. FTP(s) or SFTP Following are the requireme...
about 4 years ago in Sterling B2B Integrator / Security 0 Not under consideration

Supply Client Certificate Details to BP launched by HTTP Server Adapter

Details as to the CommonName of the Client Certificate and its Signing Authority would be useful in BP ProcessData to validate that the Client Certificate belongs to the source system that used it, and that it is signed by the correct CA (when mul...
over 4 years ago in Sterling B2B Integrator / Security 0 Future consideration

BUG : Sterling call center is not loading change Payment method screen from order summary screen

Sterling call center is not loading change Payment method screen from order summary screen PMR# : TS005936810
over 4 years ago in Call Center 0 Not under consideration

Batch assignment of transactions (esp returns) for agent ownership, review

The idea is three part: 1) Provide UI to allow for manual bulk assignment of tasks to individual customer care agents for work-down. 2) Allow for direct assignment/ownership of transactions/shipments to a given customer care agent, regardless of t...
over 4 years ago in Call Center 2 Future consideration

Support for TLS V1.3 for B2BAC trading partner connections

The governance body across the Superannuation Transaction Network (STN) is maturing its security posture. As such they are looking to mandate TLS V1.3 connection in the future.
almost 5 years ago in Sterling B2B Integrator / Security 0 Planned for future release

Password stretching use appropriate ASD approved algorithm for B2Bi

A recent audit under the Gateway Network Governance Body - Information Security Requirements has identified that B2BI is not compliance is ASD ISM control 1402 - Security Control: 1402; Revision: 5; Updated: Aug-20; Applicability: O, P, S, TS Stor...
almost 5 years ago in Sterling B2B Integrator / Security 0 Planned for future release

Call Center Return Creation Screen

When creating returns off large Orders, there are some screens where line selection is tedious because user has to scroll up and down to pick matching lines. This was explained to IBM's Design UX team during a design workshop/walkthrough. It is a ...
about 5 years ago in Call Center 0 Future consideration

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