IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

Showing 91 of 2983

Embed watsonx into IBM Sterling OMS to enable an AI foundation model that looks at all the OMS/Inventory data to provide a streamlined question/response dialog similar to chatbots and/or ChatGPT

The IBM Sterling OMS is a perfect solution to embed the watsonx solution. Building out a foundation model leveraging the OMS and Inventory data set would allow us to show a progressive approach to interact with the solution across various OMS pers...
over 2 years ago in Call Center 2

In Admin Audit Reports only show mailboxes added or removed from routing rules

When running an Admin Audit report, if a mailbox is added or removed from a routing rule, the report will show the entire list of mailboxes within the routing rule and not just the mailbox that was added or removed. Every mailbox is listed with th...
over 1 year ago in Sterling B2B Integrator / Reporting 2 Future consideration

Standardize SFTP/FTP Server and client logs for external dashboard consumption like ELK

We are using the SFTP / FTP server and client logs to monitor user activity via Dashboard. We want to provide communication level visibility to our business users from our enterprise application that stores all our B2B data. Its very difficult to ...
over 3 years ago in Sterling B2B Integrator / Reporting 1 Planned for future release

Ability to add notes on bulk orders from COM

This would allow the users to update the same notes to mutiple orders at the same time, which would save a lot of time where the user has to update the same note to multiple orders
11 months ago in Call Center 1 Not under consideration

Provide tooltip messages for disabled toolbar action buttons in the "Order Summary - Orderlines" tab to improve clarity on their disabled state.

This feature would be highly beneficial for customer service teams, educators, and users who interact with the system. It will provide immediate context on why a button is disabled, improving communication and reducing confusion. Tooltips should b...
11 months ago in Call Center 0 Future consideration

Wild Card Searches in Call Center

In the Call Center UI, we'd like to be able to complete wild card searches for many or all of the fields. For example, if I wanted to search for all orders that are from an IBM email address I could search *IBM.com. This would bring up all orders ...
almost 2 years ago in Call Center 9 Functionality already exists

Create an archived/purged report for all BP's purged at a given time

When seeing spikes/drops in DB size it would be helpful to determine what may have caused. DBSTAT does nothing in this regard. It would help if a report could shows all BP's names and number of executions for given point and time.
about 2 years ago in Sterling B2B Integrator / Reporting 1 Not under consideration

Call Center Dark Mode

We would like the new call center to have a dark mode as it will create more contrast from the text on the screen and therefore allow some users to better view the program. This will create more accessibility for some users with vision issues.
about 2 years ago in Call Center 8 Not under consideration

New report that lists the XML source code of the BPs.

New report that allows the client to know the xml content of one, several or all active BPs in the system at any time. This would allow reviewing the processes, looking for adapters and others, that the client may need to know when migrating from ...
over 4 years ago in Sterling B2B Integrator / Reporting 1 Not under consideration

Supervisor override capabality

Business is expecting Supervisor override capabality available on Call Center as well so they can perform additional review and validation for certain operation like price override.
about 1 year ago in Call Center 1 Functionality already exists

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