IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 101 of 2955

Add Shipping Country, Shipping Address, and Shipping Zip Code columns to order search screen in OMS Call Center

Today when a user searches for records via the Order Search screen in Call Center, there is not a column to indicate the shipping country the record is tied to which makes it complicated for CSR users to quickly see where the order is from. This i...
almost 2 years ago in Call Center 5 Not under consideration

POP UP Alert for wrong upload .map/.txo

Client will be benefited as they can start Testing without any hassle
about 6 years ago in Sterling B2B Integration SaaS / Alerting/Notifications 1 Functionality already exists

Enhance PGP failure report on Inflight

In case of any PGP encryption or decryption errors, Currently, we are seeing zero byte output in case of PGP issues and failing at subsequent translation steps. But errored report is not indicating about issues in the PGP step. This request is to ...
about 2 years ago in Sterling B2B Integration SaaS / Alerting/Notifications 0 Future consideration

Inflight ERN notfication through SMS

Hi Team, We see so many ERN gets triggered for translation / Protocol failures and customer have difficulty in Identifying / Prioritize transactions that needs Immediate attention. Customer would like to have an option available to configure SMS a...
about 2 years ago in Sterling B2B Integration SaaS / Alerting/Notifications 0 Not under consideration

Alerts Notification capability to customers / Support in PGP Self Service

Currently SCBN is providing self service provision through ConfigHub so that Customer can perform activities on their own with out depending on the IBM Support teams. Recently PGP key were migrated to ConfigHub where customers and support can manm...
about 2 years ago in Sterling B2B Integration SaaS / Alerting/Notifications 1 Planned for future release

View transfer order information in Call Center

We are using procurement transfer order in our current implementation. There was a requirement to see the transfer order details in Call Center, mainly the tracking number while it is in transit. We could see that the Procurement tab at order line...
over 2 years ago in Call Center 4 Not under consideration

Sorting of products based on Availability during a call center product search

Call center currently displays list of products independent of items are available or not. When CSR are having a conversation with customer, they need to spend lot of time to identify products with inventory. There should be a mechanism to either ...
over 4 years ago in Call Center 0 Planned for future release

Change sequence of create order screens in OMS - Call Center

Currently, the sequence of screens for the create order flow in OMS is as follows: Enter SKU(s) Enter in customer and customer address information Enter additional order information (shipping option, etc.) Confirm payment information Submit order ...
over 2 years ago in Call Center 1 Functionality already exists

Ability to convert rich-text to plain text - Call Center

Today in OMS - Call Center, a user must click on different links, tasks, pages, etc. in order to execute their various day-to-day workflows (some of which are performed many times per day). If users were able to utilize key shortcuts (in addition ...
over 2 years ago in Call Center 16 Not under consideration

Ability to create Alerts in IBM Call Center for Commerce using HTML formatting instead of plain text.

We use alerts as a workflow system to report tasks to particular areas of the contact center to assist customers. The agents will copy and paste from a resource guide web page with the details they need to capture, having the format in HTML allows...
over 2 years ago in Call Center 0 Future consideration

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