IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Enable QuantumMetrics (Site Monitoring) for Call Center and Sterling Store

Introduction: Site Monitoring enables the retailer to site metrics, navigational issues and session recording. This is a popular choice for B2C Ecommerce sites to validate the effectness, ease of navigation, tracking errors etc. For Call Center an...
6 days ago in Call Center 0 Submitted

Auto-convert User Input to Uppercase

On the call-center homepage, there is a quick search text field that allows users to search for customers by entering their details. According to the official documentation, customization of the homepage is not supported. However, we would like to...
8 months ago in Call Center 0 Submitted

Allow CSR to Select Alternate UOM for Ordering

Sterling OMS supports placing orders using alternate UOM. For example, ordering a product by the CASE instead of EACH. The conversion quantity from the inventory UOM to the alternate UOM for ordering is setup in the item master. However, currently...
2 months ago in Call Center 1 Submitted

Signature parameter to SEASCustomExitInterface class

Hi Team, To perform actual authentication, the client sends a signature generated using the private key. It is a SSH signature verification. To perform signature verification, customer backend generic solution need the following data in the authen...
about 3 years ago in Sterling Secure Proxy / Administration & Configuration 4 Planned for future release

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Maximum Logins per user sessions settings configuration in IBM Sterling Secure Proxy Adaptor level

Currently in IBM Sterling Secure Proxy configuration manager at adapter level there is configuration for Maximum Sessions. We are looking for configuration for Maximum Logins" per user.
about 1 year ago in Sterling Secure Proxy / Administration & Configuration 1 Planned for future release

Automate certificate management

TLS cert life spans are going to become very short by 2029 (https://www.digicert.com/blog/tls-certificate-lifetimes-will-officially-reduce-to-47-days). This effectively means that everyone who uses Sterling file transfer products will have to have...
6 months ago in Sterling Secure Proxy / Administration & Configuration 1 Planned for future release

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

Compliance Requirement

We have a requirement which needs your help with the possible solutions from the Sterling Secure Proxy application with minimal impact (post deployment). Here is the requirement: There is a portal called Connect portal where partners login with th...
over 2 years ago in Sterling Secure Proxy / Administration & Configuration 1 Planned for future release

Adding Custom Metadata to ICAP Request

We have a need to add additional custom headers to the ICAP request, as our Icap solution does support a header called x-metadata that meets ICAP protocol standard. For the extra header based on the documents it is when a file is unscanned you can...
3 months ago in Sterling Secure Proxy / Administration & Configuration 2 Needs more information

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