IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 94 of 2953

Enable QuantumMetrics (Site Monitoring) for Call Center and Sterling Store

Introduction: Site Monitoring enables the retailer to site metrics, navigational issues and session recording. This is a popular choice for B2C Ecommerce sites to validate the effectness, ease of navigation, tracking errors etc. For Call Center an...
9 days ago in Call Center 0 Submitted

Auto-convert User Input to Uppercase

On the call-center homepage, there is a quick search text field that allows users to search for customers by entering their details. According to the official documentation, customization of the homepage is not supported. However, we would like to...
8 months ago in Call Center 0 Submitted

Allow CSR to Select Alternate UOM for Ordering

Sterling OMS supports placing orders using alternate UOM. For example, ordering a product by the CASE instead of EACH. The conversion quantity from the inventory UOM to the alternate UOM for ordering is setup in the item master. However, currently...
2 months ago in Call Center 1 Submitted

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

Include native Multi-Factor Authentication against a variety of commercial MFA vendors

There are growing needs for integration with Single Sign-On and Multi-Factor Authentication. IBM File Gateway as well as IBM Sterling Secure Proxy need to be updated to natively support direct communication with a variety of SSO/MFA solutions with...
about 3 years ago in Sterling File Gateway / Security 2 Not under consideration

Add support for RSA-OAEP Encryption algorithms to Sterling Integrator & File Gateway

Clients who exchange files with external partners may need RSA-OAEP encryption algorithms. Currently this is supported as a web service but not in the core functionality of the product. Lack of this is preventing more secure transfers when using S...
4 months ago in Sterling File Gateway / Security 3 Not under consideration

Allow System Certificates to work the same as CA Certificate groups

Currently when we generate a new System Certificate and want to install it to our HTTP Server Adapters, we need to take our environment down and schedule/coordinate the change of the certificates with all our AS2 customers. Not an easy task given ...
over 1 year ago in Sterling File Gateway / Security 10 Future consideration

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

Restrict user permission (Read/Write/Download etc) in SFG MyFiles for Sterling File Partners

This would help ensure clients have proper user permissions (Read, Write, Download etc) in SFG MyFile 2.0. This gives a level of security on that account if that account should only download files or read files.
9 months ago in Sterling File Gateway / Security 2 Not under consideration

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