IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 21

Wild Card Searches in Call Center

In the Call Center UI, we'd like to be able to complete wild card searches for many or all of the fields. For example, if I wanted to search for all orders that are from an IBM email address I could search *IBM.com. This would bring up all orders ...
almost 2 years ago in Call Center 9 Functionality already exists

Supervisor override capabality

Business is expecting Supervisor override capabality available on Call Center as well so they can perform additional review and validation for certain operation like price override.
about 1 year ago in Call Center 1 Functionality already exists

Reason codes in Important events tab under order line details page should be visible after re-shiping the order line

After reshipping the order line, we are unable to see the reason codes on the order line details page under Important Events tab. We wnated to know how these important events gets populated. Please refer IBM PMR#: TS016070217 - thanks, Avnish
about 1 year ago in Call Center 1 Functionality already exists

Change sequence of create order screens in OMS - Call Center

Currently, the sequence of screens for the create order flow in OMS is as follows: Enter SKU(s) Enter in customer and customer address information Enter additional order information (shipping option, etc.) Confirm payment information Submit order ...
over 2 years ago in Call Center 1 Functionality already exists

Ability to view Secure Proxy configurations via Control Center

When the Sterling Secure Proxy platform is connected, need to be able to view the connection information contained within the environment, similar to what is available for Connect:Direct connections. Being able to view the audit log for changes is...
almost 8 years ago in Sterling Control Center Monitor / Usability 4 Functionality already exists

Control center rule mute option for specific timestamp

We want IBM control center monitor to not send alert during daily restart of SFG nodes.
over 2 years ago in Sterling Control Center Monitor / Usability 1 Functionality already exists

Queued Process Monitor needs to be updated

There are instances where the queued process monitor shows processes that are sometimes days old. There should be a way to ensure that processes in the Queued Processes are actually running.
almost 6 years ago in Sterling Control Center Monitor / Performance / Usability 0 Functionality already exists

Add Window Tolerance in Minutes capability

Currently in Control Center slc window tolerance, the value is in hours. Although a window tolerance of zero can be selected, a user may want a tolerance that is less than one hour, but not zero. There may be a need to monitor a file for timelines...
almost 6 years ago in Sterling Control Center Monitor / Usability 2 Functionality already exists

API for Handling Alerts

Please develop an API for handling Control Center alerts. Internal applications that use Control Center data would benefit from this.
over 3 years ago in Sterling Control Center Monitor / Usability 2 Functionality already exists

Access from Zendesk

We need a quick and simple way to launch Call Center from Zendesk, taking the CSR directly to the same customer. This would greatly help the CSRs and help us avoid manual switching and copy/paste between the applications.
over 3 years ago in Call Center 2 Functionality already exists

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