IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Enable QuantumMetrics (Site Monitoring) for Call Center and Sterling Store

Introduction: Site Monitoring enables the retailer to site metrics, navigational issues and session recording. This is a popular choice for B2C Ecommerce sites to validate the effectness, ease of navigation, tracking errors etc. For Call Center an...
8 days ago in Call Center 0 Submitted

Dynamic Date Range Filter in Scheduled ICC Reports

Description: We request an enhancement to IBM Control Centre(ICC) to allow dynamic date range filtering for scheduled reports—specifically, the ability to configure the Event Date/Time filter to automatically include data from the last X days(>...
6 months ago in Sterling Control Center Monitor / Reporting 1 Submitted

Auto-convert User Input to Uppercase

On the call-center homepage, there is a quick search text field that allows users to search for customers by entering their details. According to the official documentation, customization of the homepage is not supported. However, we would like to...
8 months ago in Call Center 0 Submitted

Allow CSR to Select Alternate UOM for Ordering

Sterling OMS supports placing orders using alternate UOM. For example, ordering a product by the CASE instead of EACH. The conversion quantity from the inventory UOM to the alternate UOM for ordering is setup in the item master. However, currently...
2 months ago in Call Center 1 Submitted

IBM Control Center - Not finding specific MSGID's

Need IBM Control Center to monitor the following MSG ID's SVTM026I - Session not establishedSVTM505I - Session Retry exceededSVTM105I - A process may be moved to HO HC Currently IBM Control Center is not getting recording these events and we need ...
over 1 year ago in Sterling Control Center Monitor / Reporting 0 Under review

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

Alert to potential duplicate files

If CCM sees multiple instances of the same filename of the same size uploaded to the same SFG/B2Bi mailbox within a configurable time period then it should alert to it as a possible duplicate. This cannot be done using SLCs currently. It should no...
8 months ago in Sterling Control Center Monitor / Reporting 0 Under review

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

ICC New datetime field - Custom API

The bank is trying to leverage the ICC SLC process to track whether a file has met its SLC.We are having applications (ie. SFG components and other custom applications) raising MQ events with time stamp to start and end SLC of a file.We then wrote...
over 6 years ago in Sterling Control Center Monitor / Reporting 0 Not under consideration

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