IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

Showing 8

In Control center Queued Process view should be cleared automatically

In the Control Center, for a process or session to be moved from the “Queued Process” view to the “Completed Processes” view, there should be an end event for the process/session. In certain situations, the process may stay in the “Queued Processe...
over 1 year ago in Sterling Control Center Monitor / Performance 0 Delivered

Physical Kit items are not showing components under it in Next Gen Call Center

It is useful to get the components under the Physical Kit items
over 1 year ago in Call Center 0 Delivered

Item Rich Media Images not being displayed in SBC and Call Center Commerce

No description provided
about 7 years ago in Call Center 3 Delivered

Total number of results in the Search

User would like to see total number of results in the search result set, to visually clue in the CSR about number of Orders for a given Customer account. It is a usability enhancement that improves their productivity on Call Center application.
about 5 years ago in Call Center 0 Delivered

Develope Health Checker tool for Control Center

I have heard recently that a health checker tool is being developed for Sterling Integrator. I was wondering if a health checker tool could be developed for Control Center? Right now the only to discover issues is by looking at the engine logs and...
almost 8 years ago in Sterling Control Center Monitor / Performance 1 Delivered

Expand shipping information by default

In the current UI we had to do customizations in order to expand the shipping information on the shipping details page. In the new UI we would like for information to always be expanded therefore reducing the number of clicks for a customer servic...
over 3 years ago in Call Center 4 Delivered

Show Ship to email address in Order Summary

In the old UI we needed to do a customization to show the customer's ship to email address. In the new UI we would like for this field to be available OOTB.
over 3 years ago in Call Center 3 Delivered

ICC\SCC Whitelist BP events

SUBJECTIBM Control Center (ICC) BP Inclusion\Exclusion VERSIONVersion 6.1.0.2 - build September 29 2017 11:21 DESCRIPTIONICC provides the ability to monitor business processes (BPs) and then configure if we want to include\exclude them. This allow...
almost 8 years ago in Sterling Control Center Monitor / Performance 1 Delivered

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