IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

Showing 141 of 2953

Enable QuantumMetrics (Site Monitoring) for Call Center and Sterling Store

Introduction: Site Monitoring enables the retailer to site metrics, navigational issues and session recording. This is a popular choice for B2C Ecommerce sites to validate the effectness, ease of navigation, tracking errors etc. For Call Center an...
9 days ago in Call Center 0 Submitted

Log Standards

Some customers has the need to read the logs using some realtime observability tools, such as Prometheus, Splunk. There is some difficulties on integrating those actual logs of Sterling Control Center with the new standards. This request has the g...
over 1 year ago in Sterling Control Center Monitor / Administration & Configuration 3 Not under consideration

Auto-convert User Input to Uppercase

On the call-center homepage, there is a quick search text field that allows users to search for customers by entering their details. According to the official documentation, customization of the homepage is not supported. However, we would like to...
8 months ago in Call Center 0 Submitted

Allow CSR to Select Alternate UOM for Ordering

Sterling OMS supports placing orders using alternate UOM. For example, ordering a product by the CASE instead of EACH. The conversion quantity from the inventory UOM to the alternate UOM for ordering is setup in the item master. However, currently...
2 months ago in Call Center 1 Submitted

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

Set up an alert to trigger when a flow experiences over X failed processes.

Implementing an alert for flows that fail more than three times will allow us to proactively identify and address critical system issues before they impact users or downstream processes, significantly improving our service reliability.
3 months ago in Sterling Control Center Monitor / Administration & Configuration 1 Functionality already exists

Add Password Expiration to the Password Policy for Control Center

We need to be able to set a password expiration for Control Center users. It needs to be flexible so that certain users/roles can be set to never expire.
3 months ago in Sterling Control Center Monitor / Administration & Configuration 0 Submitted

Rest API - General

From Home Depot: Currently, Control Center cannot re-start the adapters unless it is done through the use of scripts. The available mechanism, as of now is, invoking an OS script (when a rule is triggered), and the OS script in-turn can invoke any...
over 1 year ago in Sterling Control Center Monitor / Administration & Configuration 1 Under review

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

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