IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

Showing 41

Remove old STATARCH logs

Hello, We've detected that the STATARCH ConnectDirect logs are never deleted; only the work logs are compromised, converting them to STATARCH.gz. Over time, the STATARCH files accumulate and fill the filesystem, and we need to delete them manually...
6 months ago in Sterling Connect:Direct / Usability 2 Future consideration

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Test and certify Connect Direct to use DFS in addition to UNC paths

Connect Direct has not been tested nor certified to use DFS paths instead of UNC paths. The use of DFS paths allows Connect Direct copy configurations to automatically switch to a new device location vs the current use of UNC paths where we would ...
over 1 year ago in Sterling Connect:Direct / Usability 2 Future consideration

Allow process name in a cdp script to be an IFA variable on Windows.

We use Integrated File agent to automate CDP submissions to Connect Direct. And Webservices is used to administer IFA. Since the IFA service is used by multiple business teams we have a CDP process that has a variable for the process name somthing...
about 1 year ago in Sterling Connect:Direct / Usability 7 Future consideration

Stream logs to AWS cloudwatch for better visibility.

For CD UNIX and CDWS Need stats/logs streamed to cloudwatch so they can be monitored and acted upon using our visibility tools. We do not have direct access to the containers for checking logs and rely upon automated solutions to monitor activity ...
4 months ago in Sterling Connect:Direct / Usability 2 Future consideration

Allow for Connect Direct service account to be non-interactive

For Windows servers we need the Connect Direct service account to be non-interactive (Per Windows functionality, the service account needs to perform a logging event to retrieve the properties (access/grants/rights) that the user has. For financia...
over 4 years ago in Sterling Connect:Direct / Usability 2 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Give Integrated File Agent (IFA) the ability to point to a load balancer

Today IFA can only point to C:D on the same server. If it could use a load balancer, the workload could be distributed among multiple CD servers. It would also be nice to add HA support: if one IFA goes down, another one could pick up the work
5 months ago in Sterling Connect:Direct / Usability 3 Future consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

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