IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 34

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

File replay on surviving data center using metadata from cassandra if the processing data center goes down

Currently , if the file is uploaded to the datacenter (DC) and that DC goes down, there is no way to replay that file until the DC comes up. This causes adverse impact on customer's business. Having this will help the production support to replay ...
over 4 years ago in Sterling B2B Integrator / Global Mailbox 1 Future consideration

Provide tooltip messages for disabled toolbar action buttons in the "Order Summary - Orderlines" tab to improve clarity on their disabled state.

This feature would be highly beneficial for customer service teams, educators, and users who interact with the system. It will provide immediate context on why a button is disabled, improving communication and reducing confusion. Tooltips should b...
10 months ago in Call Center 0 Future consideration

Ability to route files from alternate datacentre in Global Mailbox

We currently receive files internally from multiple sources into Global Mailbox which is load balanced across the two datacentres. We have had situation whereby a file has come into DC1 and we have needed to redeliver the file in DC2 due to issues...
over 3 years ago in Sterling B2B Integrator / Global Mailbox 1 Future consideration

OMS Call Center - Have the user's enterprise default to their locale

Hi there, User's Enterprise Defaulting to Their Locale At Brooks Running and I'm sure many other companies, manual created and systematically created records could be tied to one of multiple different enterprise options. Currently in Brooks' insta...
over 2 years ago in Call Center 6 Future consideration

Physical Kit items are not showing components under it in Next Gen Call Center

It is useful to get the components under the Physical Kit items
about 1 year ago in Call Center 0 Future consideration

Add support for AES-256 encryption algorithm for data at rest in Global Mailobx

B2Bi already supports AES-256 encryption for data at rest, so global mailbox should offer the same level of encryption.
almost 4 years ago in Sterling B2B Integrator / Global Mailbox 1 Future consideration

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