IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 150

Lookup inventory by location takes long

When lookup inventory is done by location, we are seeing a lot of latency (upto 20 mins!) when fetching a location which has 36k SKUs.
23 days ago in Store Engagement / Performance 1 Under review

Enable QuantumMetrics (Site Monitoring) for Call Center and Sterling Store

Introduction: Site Monitoring enables the retailer to site metrics, navigational issues and session recording. This is a popular choice for B2C Ecommerce sites to validate the effectness, ease of navigation, tracking errors etc. For Call Center an...
about 1 month ago in Call Center 0 Submitted

Enhance security and stability bu introducing Customer level session limit to safeguard performance.

The Proposal is to introduce customer level session rate limiting in SSP to enhance stability and security. We can add a enhancement by monitoring session creation rates per customer- identified bu login ID, certificate or IP-SSP can enforce confi...
2 months ago in Sterling Secure Proxy / Installation & Upgrade 2 Future consideration

Limit number of alerts for same BP failure

We have set up an alert that sends an email for a Business Process that is processed with errors. At a given time, there may be thousands of failures for the same BP, and we do not want to receive emails for each and every failure of the same kind.
about 1 year ago in Sterling Control Center Monitor / Usability 5 Under review

Container Deployments - Use one common prerequisite script

Having one script, that has the same name in each upgrade, that does all the prerequisite work will help cut back on deployment problems. This is especially important with SSP container upgrades. In the FixList.txt there are two scripts to delete ...
9 months ago in Sterling Secure Proxy / Installation & Upgrade 1 Planned for future release

Monitor and alert on expiring SFG/B2Bi certificates and keys

Control Center already provides monitoring and alerting on certificates used in SSP and C:D. SFG transfers using protocols such as FTPS, AS/2, and EBICS also rely on certificates with SFTP transfers relying on SSH keys to secure them. Where SFG is...
9 months ago in Sterling Control Center Monitor / Usability 1 Submitted

Auto-convert User Input to Uppercase

On the call-center homepage, there is a quick search text field that allows users to search for customers by entering their details. According to the official documentation, customization of the homepage is not supported. However, we would like to...
9 months ago in Call Center 0 Submitted

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Allow CSR to Select Alternate UOM for Ordering

Sterling OMS supports placing orders using alternate UOM. For example, ordering a product by the CASE instead of EACH. The conversion quantity from the inventory UOM to the alternate UOM for ordering is setup in the item master. However, currently...
3 months ago in Call Center 1 Submitted

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
7 months ago in Call Center 0 Under review

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