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Status Functionality already exists
Workspace Sterling File Gateway
Categories Other
Created by Guest
Created on Jun 4, 2024

RELATED IDEAS

SFG Resiliency

There are 2 RFEs related.

This is the 2nd.

The first is SFG-I-325

 

Customer was processing a high volume of transactions via filegateway when their environment experienced a network issue.
Node 1 had its communication impacted with node 2. Communication was not unavailable, but extremely slow.
The network problem was that node 1 had its network latency between the server and any other end (switch, database and node 2) increased to above 5 seconds.

Focuses on why would any sort of problem with node 1 result in a crash of Node 2.

Node 2 had difficulty communicating with node 1. Node 2 had difficulty communicating with node 1 and the database, thus processing processing was impacted.

When there is a difficulty in communication between the nodes and/or when there is a significant increase in latency between the ends (nodes, database, etc.), the nodes must enter a treatment state so that if a node goes down, it does not impact the next one node.
Or, if the next node has difficulty communicating with the degrading node, go into "emergency" mode to reduce or nullify the impact on other nodes.
 

  • Admin
    Mark Allen
    Reply
    |     Jul 3, 2024

    Thank you for taking the time to provide your ideas to IBM. We truly value our relationship with you and appreciate your willingness to share details about your experience, your recommendations, and ideas.


    Our development and L3 teams have looked into your case. We believe that there needs to be a full root cause analysis done about your situation. Support has provided a list of recommendations and are waiting to hear back from you. The report highlights significant DB health issues that need to be addressed to avoid a situation like this again. Our recommendation is to open a support case, focused on DB tuning and configuration guidance for slower networks.


    Another recommendation we can provide is to use the JDBC pooling feature in 6.2.0.x to help with refreshing DB pool connections, but if the network is having fundamental issues, the refreshed DB connections will still continue to fail until this is addressed. You could increase the timeout settings, but that would not be a robust and permanent solution.


    There is no product enhancements identified in this case yet, so I'm going to close this RFE as "Functionality already exists". Again, we suggest a new support case to understand the root cause of this outage.

  • Guest
    Reply
    |     Jun 7, 2024

    Hello, I'm the customer IT Manager that are responsible for that tech product here in the company. 

    That Issue has occurred on February 26th 2024. During the war room activities we've opened IBM Tickes:  TS015557799 and TS015560294, where We've upladed all the logs and detalis that you can analyze.

    Please contact and keep post Bruno Neuberger Leda (IT Specialist IBM Sterling B2B - Expert Labs / Sustainability Software). He has all the historical details about that issue.

    Thanks 

    Regards

    Roberto Harada

    IT Manager At Itaú-Unibanco

  • Admin
    Mark Allen
    Reply
    |     Jun 5, 2024

    Thank you for taking the time to provide your ideas to IBM. I truly value our relationship with you and appreciate your willingness to share details about your experience, your recommendations and ideas.

    I need a little more information to understand your idea:


    Expected behaviour for B2Bi/SFG is seamless failover when configured appropriately. If you are encountering a situation where it is not failing over when there are communication failures then we need additional information from logs to understand your specific scenario.


    Thank you for taking the time to provide your idea to IBM. Given the duration of time that has elapsed for this issue, would you please confirm if this idea remains relevant? It will be helpful to confirm with an updated description of the problem so that we have a clear picture of the request. We look forward to your response.

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