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Status Functionality already exists
Workspace Sterling File Gateway
Categories Performance
Created by Guest
Created on Jun 4, 2024

RELATED IDEAS

SFG Resiliency

There are 2 RFEs related.

This is the 1st.

The second is SFG-I-326


Customer was processing a high volume of transactions via filegateway when their environment experienced a network issue.
Node 1 had its communication impacted with node 2. Communication was not unavailable, but extremely slow.
The network problem was that node 1 had its network latency between the server and any other end (switch, database and node 2) increased to above 5 seconds.

This RFE intents to focuses on making node 1 more resilient to network latency or other failures.

Node 2 had difficulty communicating with node 1. Node 2 had difficulty communicating with node 1 and the database, thus processing of the files/processes was impacted.
This had an impact on the processing of customer files, generating an impact on the bank's business.

When there is unavailability or slow communication between nodes, B2B must handle the processing at the time so that what is being processed is not lost.
Even if there is a delay in this period of avoiding the crash, it is better than the crash and having to deal with hundreds or thousands of processes in error.
For example, putting processes in a "wait for stability" state

  • Admin
    Mark Allen
    Reply
    |     Jul 3, 2024

    Thank you for taking the time to provide your ideas to IBM. We truly value our relationship with you and appreciate your willingness to share details about your experience, your recommendations, and ideas.


    Our development and L3 teams have looked into your case. We believe that there needs to be a full root cause analysis done about your situation. Support has provided a list of recommendations and are waiting to hear back from you. The report highlights significant DB health issues that need to be addressed to avoid a situation like this again. Our recommendation is to open a support case, focused on DB tuning and configuration guidance for slower networks.


    Another recommendation we can provide is to use the JDBC pooling feature in 6.2.0.x to help with refreshing DB pool connections, but if the network is having fundamental issues, the refreshed DB connections will still continue to fail until this is addressed. You could increase the timeout settings, but that would not be a robust and permanent solution.


    There is no product enhancements identified in this case yet, so I'm going to close this RFE as "Functionality already exists". Again, we suggest a new support case to understand the root cause of this outage.

  • Guest
    Reply
    |     Jun 7, 2024

    Hello, I'm the customer IT Manager that are responsible for that tech product here in the company.

    That Issue has occurred on February 26th 2024. During the war room activities we've opened IBM Tickes:  TS015557799 and TS015560294, where We've upladed all the logs and details that you can analyze.

    We had several issues starting on february 26th 2024 and after that day we had several other days with instability in IBM SFG that has caused a lot of problem in file interchange into critical bussiness process like cash management.

    Please contact and keep post Bruno Neuberger Leda (IT Specialist IBM Sterling B2B - Expert Labs / Sustainability Software). He has all the historical details about that issue.

    Thanks 

    regards

    Roberto Harada 

     

  • Admin
    Mark Allen
    Reply
    |     Jun 5, 2024

    Thank you for taking the time to provide your ideas to IBM. I truly value our relationship with you and appreciate your willingness to share details about your experience, your recommendations and ideas.

    I need a little more information to understand your idea:


    Expected behaviour for B2Bi/SFG is seamless failover when configured appropriately. If you are encountering a situation where it is not failing over when there are communication failures then we need additional information from logs to understand your specific scenario.


    Thank you for taking the time to provide your idea to IBM. Given the duration of time that has elapsed for this issue, would you please confirm if this idea remains relevant? It will be helpful to confirm with an updated description of the problem so that we have a clear picture of the request. We look forward to your response.

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