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Status Under review
Workspace Sterling B2B Integration SaaS
Categories Alerting/Notifications Inflight
Created by Guest
Created on Apr 16, 2024

RELATED IDEAS

System level failure Notifications

Purpose of this request: Files entering IBM B2B SaaS solution should create failure notifications if failed. This is working fine when a file is failing in Inflight – Processing step. However, 2 areas are identified when no failure notification is generated. Due to this we are losing track of our files and loss of business.

Here are two areas/instances when no failure notification is generated. Upon contacting IBM support, we got to understand IBM B2B SaaS platform do not support generation of alerts if file is failing due to below reasons:

  1. Presently, if any business document or file fails at the process level (due to a rule not being found), it is not tracked in inflight and does not trigger automatic notifications.

  2. There are files failing at the communication level where no notifications or failure alerts are received in inflight.

In addition to above, we need failure notification to be configurable so that Hanon EDI team can configure the emails on their own.

What is your industry? Other
How will this idea be used?

This idea will benefit to Hanon and IBM when Business documents are failing at system level
  • Admin
    Manoj Panda
    Reply
    |     Apr 18, 2024

    Thank you for your request for enhancement that you submitted . We appreciate your feedback and the opportunity to improve our product/service.
    Currently RFE is under review. please don’t hesitate to reach out to us. We are committed to providing the best possible experience for our customers, and we value your feedback.

    Thank you again for your request, and we look forward to continuing to serve you

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