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Status Not under consideration
Workspace Sterling B2B Integration SaaS
Categories Alerting/Notifications
Created by Guest
Created on Jun 25, 2021

RELATED IDEAS

Enhance your automated email on a VAN Failure transmission to us

We sometimes receive emails entitled: "IBM Sterling Information Broker Services (System Notification) - Message Undeliverable".
The email tells us something went wrong sending a message from someone to someone. It lacks any useful information to help us identify what this pertains to.

The email should provide some sort of indication of why the transaction failed and other relevant information.
This email does not provide any useful information.

What partner was it?
Were we sending or were they?
What is the ISA Control Number
What is the ISA Sender ID
What is the ISA Receiver ID.


I've mentioned before that this type of email does not provide any useful information.

FYI, SRXAA001 is Prod Mailslot

What is your industry? Consumer Products
How will this idea be used?

Without this enhancement, it is a big waste of time on our end and YOURS, since someone on your side needs to do the research and then get back to us.
  • Guest
    Reply
    |     Jul 5, 2022

    Customer mentioned these notification mails are not useful , hence we should consider adding additional details in these notifications.

  • Guest
    Reply
    |     Jul 5, 2022

    Ticket Refence : Number:TS008674605. You can see the notification below which is send to customer and find it is of no use.


    Notification send to customer is below:

    ________________________________________

    From: Postmaster@gts.globalec.com <Postmaster@gts.globalec.com>

    Sent: Wednesday, March 9, 2022 6:57:54 AM (UTC-06:00) Central Time (US & Canada)

    To: EDI Support

    Subject: IBM Sterling Information Broker Services (System Notification) - Message Undeliverable.

    Dear Valued IBM Sterling Information Broker Customer:

    We are contacting you to make you aware of an issue with one of your business partners. We have encountered a problem processing a message. Please see the information below for further detail of the issue. You may need to contact your business partner for a resolution.

    If you have any questions, please contact Customer Support at scn_support@us.ibm.com, or 877.432.4300.

    **PLEASE DO NOT REPLY to this email.

    Sincerely,

    IBM Sterling Information Broker

    ================================================================================

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