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Status Future consideration
Workspace Sterling B2B Integration SaaS
Created by Guest
Created on Feb 12, 2024

RELATED IDEAS

Insights into the failed messages on inflight Dashborad

Details of Ask •Able to gain insights into failed transactions, facilitating further categorization and grouping of failures by their error types to pinpoint unique errors.

Example: Total Translation failures 100:

               i) Mandatory data missing: 50 (Map name:xxx )

               ii) Envelope missing 25  (Config Info)

               iii)Protocol failures :25 (PPID)

Impact to Clients :

• Manually examining each failure, especially when there are various types of failures, is extremely time-consuming .

Impact to Support:

•Capable of promptly identifying distinct error types from numerous failures and thoroughly reviewing all errors.

Current Challenge

•No easy way to find the unique error types from several failures.

Use Case

•When encountering numerous failures, identifying unique ones expedites faster issue resolution.

 
  • Guest
    Reply
    |     Mar 4, 2024

    From Dashboard Support/Customer should be able to drill down to transaction level to work on the issues. 

    Translation failure :Grouping based on  Sender/Receiver/Doc Type /Map name /Direction/Source of the message will help to narrow down the Unique Error Types.

    Protocol Failures: Grouping Protocol Failures transaction based on the PPID messages are delivered and Error message 

    Envelope Failures: Grouping failures based on the Missing envelope failures.

     

  • Guest
    Reply
    |     Feb 23, 2024

    Along with grouping based on error types and if we can also have insights into from how long this issue exist in the system ,will help to Identify the repetitive issues which can help support to concentrate on reducing the repetitive errors in the system.

    This will save efforts to support teams

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