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Status Functionality already exists
Workspace Self Service Tool
Created by Guest
Created on Jan 6, 2020

RELATED IDEAS

Ability to modify payment details of order in OMoC

Currently in the OMoC version of the call center, there is no ability to change the payment details on the order. This means that if the original payment method failed due to card expiry, insufficient funds etc. the customer cannot have the payment type changed through the call center. This is available in the product on prem versions, but not in the OMoC version even though it is mentioned in the product documentation. 

What is your industry? Retail
How will this idea be used?

All the use cases for which this functionality exists in the on-prem version of the product are also applicable for the cloud version. 

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