IBM Sterling Ideas

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,
1. Post an idea
2. Upvote ideas that matter most to you
3. Get feedback from the IBM team to refine your idea

Help IBM prioritize your ideas and requests

The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

Receive notifications on the decision

Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

Ability to modify payment details of order in OMoC

Currently in the OMoC version of the call center, there is no ability to change the payment details on the order. This means that if the original payment method failed due to card expiry, insufficient funds etc. the customer cannot have the payment type changed through the call center. This is available in the product on prem versions, but not in the OMoC version even though it is mentioned in the product documentation. 

  • Guest
  • Jan 6 2020
  • Functionality already exists
What is your industry? Retail
How will this idea be used?

All the use cases for which this functionality exists in the on-prem version of the product are also applicable for the cloud version. 

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