IBM Sterling


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Self Service Tool

Showing 28

Customised monitoring dashboard views

The current SST monitoring dashboards are limited to filtering on queues per session - there is no way to save a view or create a dedicated link to quickly access the same view again (user setting not persisted). Where technical members may reacti...
8 months ago in Self Service Tool 0 Future consideration

Provide Client Machine Certificate instead of User Certificate

When we download certificate from SST, it's is a User certificate. To install this certificate on user's machine, user need to install is manually one by one. We need steps on how to download client machine certificate, So that we can directly dep...
over 1 year ago in Self Service Tool 0 Future consideration

DB tool usability enhancements

The DB query tool that comes with OMoC 2.0 has multiple usability issues. 1) on running a query, do not scroll the query entry window to the top, but leave the cursor where it is in the window 2) I should not need to add a space at the end of each...
over 4 years ago in Self Service Tool 1 Future consideration

Schedule Server to Stop and Start through SST

Currently the SST allows to set the scheduling of the server to either Trigger at a certain time or to Start and Stop within the 24 hours. We would need the ability to schedule the Data Extract Server to be stopped during the weekily DB Reorg bein...
over 1 year ago in Self Service Tool 0 Future consideration

Sending email updates to stakeholders on env activity

When a deployment or a CDT is carried out on any env in OMoC, the stakeholders of the env needs to be informed by manually sending an email about the activity performed. This process needs to be automated. An email needs to be triggered to the env...
11 months ago in Self Service Tool 2 Future consideration

Provide a way to deploy database changes such as adding a new field ahead of the full deployment.

Due to it taking an extra hour about for the DB entity updates and the required re-org activity a deployment that adds a new field takes longer than a normal deployment. Due to this want to be able to run it separately just like the on-prem versio...
over 4 years ago in Self Service Tool 1 Future consideration

DB Backup and Reset feature

To train guest services users on Sterling OMS functionalities primarily around Call center features, need to refresh the database meaning take a backup of a particular state of the initial order set and later restore the backup so that we can prov...
over 1 year ago in Self Service Tool 3 Future consideration

Build and Deploy only the war needed + Build script per Env

IDEA-1: Todays it is not possible to build only selected war of the application that requires rebuild. Every time whole ear is built with all the wars which takes quite a time. It would be great if user can select the required war to be rebuild an...
over 1 year ago in Self Service Tool 0 Future consideration

publicly accessible system status page

Availability of a publicly accessible system status pages to provide transparency around service availability and performance for the SCBN products or other IBM products.
over 1 year ago in Self Service Tool 0 Future consideration

Ability to generate CDT differences between two CDT Full export and apply the differences to a target environment

Configuration differences to largely automate migration of differential configuration from a lower work stream to a higher work stream without re-typing. Configuration differences to automate removal of configuration from a higher work stream if i...
over 3 years ago in Self Service Tool 2 Future consideration

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