IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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OMS - Call Center

Showing 27

Allow line and header level discounts as percent

Currently, in OMS users have to calculate the percentage at a line level and it creates a possibility for human error. I would like to allow the user to input a discount percent at both the line and header level in OMS. This would reduce the numbe...
over 2 years ago in OMS - Call Center 0 Future consideration

Ability to create Alerts in IBM Call Center for Commerce using HTML formatting instead of plain text.

We use alerts as a workflow system to report tasks to particular areas of the contact center to assist customers. The agents will copy and paste from a resource guide web page with the details they need to capture, having the format in HTML allows...
over 1 year ago in OMS - Call Center 0 Future consideration

Return quantity with three decimal places does not work in WCC.

While creating returns from WCC we cannot enter quantity with more than 2 decimal places. This field should be customizable, i.e., one should be able to configure how many digits they can have after the decimal.
about 2 years ago in OMS - Call Center 0 Future consideration

Skipping Payment Confirmation Page

In our the old UI we had to a customization that removed a lot of buttons from the add payment screen. In our case the orders were always $0, but we still had to confirm the payment method. We would like to be able to remove that screen altogether...
over 2 years ago in OMS - Call Center 1 Future consideration

Same Billing and Shipping address button

In the old UI when we created a manual order in the OMS we had to enter both the shipping and billing addresses even though they were the same. In the new UI we would like a button that allowed us to tell the OMS that the addresses are the same an...
over 2 years ago in OMS - Call Center 1 Future consideration

Be able to link orders and show in the UI

In the new UI we would like to be able to manually create an order and then link it to the original order so that is shows in the Order Summary screen as linked orders.
over 2 years ago in OMS - Call Center 1 Future consideration

Quick Button to search a customer's Order History

In the new UI we would like a button that allows the user to click a single button and find the customer's order history. This should show all of the customer's orders in the order search screen.
over 2 years ago in OMS - Call Center 3 Future consideration

Phone Number field should be limited based on Country

In the current UI, we were planning to modify the phone number field to accommodate the phone numbers in each country we ship to. We would like for this to be OOTB in the new UI so no customizations are needed.
over 2 years ago in OMS - Call Center 1 Future consideration

Email Address should not be a Hyperlink

In the old UI we had to customize the email address so it was not a hyperlink. In the new UI we would like the email address to be string value OOTB.
over 2 years ago in OMS - Call Center 1 Future consideration

Ability to remove unwanted buttons

In the old version of the UI we had a need to remove the button for delivery and pick up, but that was difficult so we opted to make them not usable. In order to have the cleanest UI we would like to be able to remove buttons altogether.
over 2 years ago in OMS - Call Center 2 Future consideration

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