IBM Sterling


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Showing 2622

BOPIS/ Click and Collect Emails and Alerts

Most projects typically have requirement for following: Ready for Pickup/Collection E-Mail, Pickup/Collection Reminder E-Mail, Not Picked-Up/Collected E-Mail (upon being cancelled from ready for pickup status), Picked-Up/Collected E-Mail Be good t...
over 2 years ago in OMS - Order Management (OnPrem & OMoC) 4 Future consideration

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
over 2 years ago in OMS - Call Center 0 Future consideration

Store UI:Date field search for receiving panel.

In receiving search panel of Store UI, there is no option of searching based on Date. However, search based on date range is present once we go to list page. Can we get the date range field search in the first screen where we start receiving. Plea...
over 2 years ago in Store Engagement 2 Not under consideration

Regarding user account creation alert in SI/SFG

Hi Team, We do not have any option to get an alert or notification whenever we create a new user in Sterling Dashboard or File-Gateway, It will be good if we can have an alert in security point of you, Please let me know if you need any other info...
about 1 year ago in Sterling B2B Integrator / Security 1 Needs more information

Allow BOPIS orders where order is not picked from the store but shipped from warehouse

There are scenarios where items are special order items or not available in store or store does not participate in BOPIS. Also called as Site-to-Store. In these cases, the order is actually picked in warehouse, packed and shipped to the store (via...
almost 5 years ago in Store Engagement / Usability 0 Future consideration

Resend Customer Emails via the OMS

In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.
over 2 years ago in OMS - Call Center 4 Future consideration

Timezone conversion/formatting for time-related variables

We are testing Control Center for monitoring and managing C:D server, and one of the inconvenience we encountered was the lack of formatting options for time-related variables (event elements). To elablorate, we tried to set up rules and actions t...
about 1 year ago in Sterling Control Center Monitor / Reporting 5 Planned for future release

Inflight API to fetch the count of Documents status from Inflight(Red,Yellow,Red Reviewed,Yellow Reviewed

Need Inflight API's to fetch the count of Documents status from Inflight(Red,Yellow,Red Reviewed,Yellow Reviewed) This will help getting the instant details for the customers /Support to know about the Document status with out having to login to t...
about 1 year ago in Sterling B2B Integration SaaS / Inflight 1 Future consideration

Alerts Notification capability to customers / Support in PGP Self Service

Currently SCBN is providing self service provision through ConfigHub so that Customer can perform activities on their own with out depending on the IBM Support teams. Recently PGP key were migrated to ConfigHub where customers and support can manm...
about 1 year ago in Sterling B2B Integration SaaS / Alerting/Notifications 1 Planned for future release

InFlight API' - TP Summary

We have Reports available in inflight which Customer can run and download them from inflight (TP Summary /Inbound Activity Report /outbound Activity reports) Customer is asking for API so that they can fetch the Reports through API,Please do the n...
about 1 year ago in Sterling B2B Integration SaaS / Other 1 Planned for future release

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