IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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All ideas

Showing 230

Access from Zendesk

We need a quick and simple way to launch Call Center from Zendesk, taking the CSR directly to the same customer. This would greatly help the CSRs and help us avoid manual switching and copy/paste between the applications.
over 2 years ago in OMS - Call Center 2 Functionality already exists

Ability to trigger the Supply or Demand buckets inventory picture for an item on demand/need basis

Currently client systems are subscribed to supply change and demand change events from IV over webhooks to reflect inventory buckets for client front end needs. For any missing events due to any reason, there is no functionality in IV to retrigger...
over 2 years ago in Inventory Visibility 2 Functionality already exists

Propagate configuration via batch

This new idea is to request that Sterling Control Center Director allow configuration propagation, in this case from Connect:Direct (userfile, netmap, InitPams, Secure+), via Batch, and not just via the graphical interface.
over 2 years ago in Sterling Control Center Director 3 Functionality already exists

Add ability to suppress health check (log message)

Simple configuration on/off switch
over 2 years ago in Sterling Secure Proxy / Administration & Configuration 4 Functionality already exists

Abbreviated State Field

In the old UI we made an enhancement that stopped users from adding a full state name and instead just set it to be 2 characters. In the new UI we would like this to be OOTB. In this case we would like the OMS to provide a list of abbreviated stat...
over 2 years ago in OMS - Call Center 1 Functionality already exists

To add search critirea or add an extra status option in InFlight to check exclusively the reprocessed entries in InFlight

This idea is to identify and lists out the entries that are reprocessed in InFlight separately. We can have an option in inFlight through which we can find out the entries which have been reprocessed. This will help us in listing out the reprocess...
about 5 years ago in Sterling B2B Integration SaaS / Inflight 0 Functionality already exists

Ability to support order amendments and exchanges without re-pricing in OMS UIs (Call Center, Store, etc)

Currently re-pricing (and integration) is required for amendments and exchanges but in certain situations such as the below examples there should be no need for this and simplifies implementation for these use cases. Change product variant- Varian...
over 2 years ago in Store Engagement 6 Functionality already exists

Being able to pull the inbox and outbox view with the filename

We have had several customers ask for the option of the filename being able to be reported and downloaded in the excel file. Customer's cross check IBM VAN with their internal system with filenames.
over 2 years ago in Sterling B2B Integration SaaS / Document Tracking 1 Functionality already exists

Add Window Tolerance in Minutes capability

Currently in Control Center slc window tolerance, the value is in hours. Although a window tolerance of zero can be selected, a user may want a tolerance that is less than one hour, but not zero. There may be a need to monitor a file for timelines...
about 5 years ago in Sterling Control Center Monitor / Usability 2 Functionality already exists

Built in alert filtering

In the new UI we would like an easy way to filter alerts so that specific regions or users can see relevant alerts without having to sort through a lot of irrelevant alerts.
over 2 years ago in OMS - Call Center 8 Functionality already exists

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