IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 125 of 2952

Putaway destination location screen to show location/quantity view

While doing putaway and selecting destination location where item should be put away to, a view showing the current locations where this item is already present in store would be useful on this screen. Along with the location, quantity available a...
10 months ago in Store Engagement / Usability 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

View Only access to Draft Order details

We can't view Draft Order details either from Call Center or from Order HUB when View Only access permissions are provided. IBM suggested to submit future enhancement request.
7 months ago in Call Center 0 Submitted

Enhance Putaway Preferences

As part of this request, we would like to address 2 issues: Putaway preferences are not assigning putaway locations directly (using include/exclude locations) and we had to implement a workaround using location dedication to a specific inventory s...
7 months ago in Store Engagement / Usability 1

Enable or Disable the view only permissions for the screens in IBM Store Next Gen

We are having a requirement to have view only permission for screens/sections shown in the attached document in Store Engagement. However, when edit permission is enabled then user should be able to modify or perform the specific action in IBM Sto...
7 months ago in Store Engagement / Usability 0 Submitted

Enable an option to automatically exclude out-of-stock SKUs from Store Engagement search results.

Currently, Store Engagement displays SKUs with zero inventory in search results, which may lead to inefficiencies and confusion for store associates. This idea proposes an out-of-the-box configuration or filter that prevents out-of-stock SKUs from...
9 months ago in Store Engagement / Usability 0 Under review

Include absolute quantity in SIM- Inventory Adjustment event

We would like to have some additional data in 'Inventory Adjustment event' - https://www.ibm.com/docs/en/store-engagement?topic=events-inventory-adjustment Currently, this event returns the adjustedquantity whenever the Inventory is adjusted. "adj...
9 months ago in Store Engagement / Usability 0 Under review

Embed watsonx into IBM Sterling OMS to enable an AI foundation model that looks at all the OMS/Inventory data to provide a streamlined question/response dialog similar to chatbots and/or ChatGPT

The IBM Sterling OMS is a perfect solution to embed the watsonx solution. Building out a foundation model leveraging the OMS and Inventory data set would allow us to show a progressive approach to interact with the solution across various OMS pers...
about 2 years ago in Call Center 2

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