IBM Sterling


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Showing 125 of 2953

BUG : Sterling call center is not loading change Payment method screen from order summary screen

Sterling call center is not loading change Payment method screen from order summary screen PMR# : TS005936810
over 4 years ago in Call Center 0 Not under consideration

Batch assignment of transactions (esp returns) for agent ownership, review

The idea is three part: 1) Provide UI to allow for manual bulk assignment of tasks to individual customer care agents for work-down. 2) Allow for direct assignment/ownership of transactions/shipments to a given customer care agent, regardless of t...
over 4 years ago in Call Center 2 Future consideration

Call Center Return Creation Screen

When creating returns off large Orders, there are some screens where line selection is tedious because user has to scroll up and down to pick matching lines. This was explained to IBM's Design UX team during a design workshop/walkthrough. It is a ...
about 5 years ago in Call Center 0 Future consideration

Bundle Parent doesnt reflect consolidated status of child items

When we add a bundle parent line with multiple components(Child items) , the parent item remains in "Created" status even when the child items move thru the fulfillment flow (Scheduled,Released,etc.,) and reach shipped/invoiced status. Only then t...
about 5 years ago in Call Center 0 Future consideration

Buyer Remorse Hold getting resolved while adding new line to an existing Order

After the order is created and imported into the OMS, buyer remorse hold will get applied to the order for about 0 to 30 mins depending on the business requirement to enable any order modifications at this particular time interval, stopping from r...
over 5 years ago in Call Center 0 Future consideration

Ability to capture personalization on items

Allow using configurator to capture/add Personalization on top of an item e.g. rubber stamping/embroidery etc. on top of an item via Store Order.
almost 6 years ago in Store Engagement / Usability 0 Not under consideration

Allow creation of waves in batch picking

Orders are divided into waves based on attributes like date/sla/type (pick/ship) etc. before batches are created for each wave based on attributes like zone/sku etc.
almost 6 years ago in Store Engagement / Usability 0 Future consideration

Store Operations Dashboard

A way to show stats on a big/projected screen e.g. where are you in line for pickup as a customer during peak season or a different screen for daily / weekly / monthly stats/graphs etc. or in the backroom for store associates running list of tasks...
almost 6 years ago in Store Engagement / Usability 0 Planned for future release

UI efficiency improvements for finding partially actioned orders to complete from store (including reprint picklist)

Store users wanting to quickly find a partial order in the system corresponding to a partially packed order on their backroom counter that is missing its picklist, store users finding an item on the backroom table after packing many orders and wan...
about 6 years ago in Store Engagement / Usability 0 Future consideration

Blind Returns support in v9.5 of Call Centre Commerce

We would like to backport the Blind Returns feature in v10 to V9.5 of Call Centre. This requirement is critical for the business
over 6 years ago in Call Center 0 Not under consideration

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