IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 161 of 2965

Add a link to launch cognos from Call Center

The team that needs Cognos, does not use business manager but rather Call Center. We would like a task to launch BI if the user has the role.
over 6 years ago in Call Center 1 Not under consideration

Transaction ID should be treated as unique by Sterling IV regardless of when it is posted. This will help to avoid duplicate transaction updates into the Platform.

Currently, Sterling IV has the ability to not reprocess a transaction with the same transaction id only for 15 mins. But at BigLots, we have business cases wherein the same transaction can be reposted after 15 days to one month. We have discussed ...
over 3 years ago in Inventory Visibility 0 Planned for future release

IBM Order Management on Cloud is able to provide out of box integration to fetch availability from IVaaS during the execution of any promising APIs or order transactions.

IBM Order Management on Cloud is able to provide out of box integration to fetch availability from IVaaS during the execution of any promising APIs or order transactions.
over 6 years ago in Inventory Visibility 1 Functionality already exists

System is able to support providing control in the request of all availability APIs that ignores safety factor definition while calculating availability.

System is able to support providing control in the request of all availability APIs that ignores safety factor definition while calculating availability. We need this feature for Find In Store Functionality.
over 6 years ago in Inventory Visibility 3 Functionality already exists

System is able to define availability change event and publish availability on every change to multiple external systems both at node level and network level.

System is able to define availability change event and publish availability on every change to multiple external systems both at node level and network level. We need this feature same as RTAM in Sterling where inventory can be published.
over 6 years ago in Inventory Visibility 2 Functionality already exists

TS009319697 : Not able to pick only specific order to SHIP in IBM store

In Store UI, if multiple shipments using same carrier, then we do not have the option to ship each shipment at different times. Replication steps attached. Client Requirement: We don’t want to send the store to store order out until we know the re...
over 3 years ago in Store Engagement / Other 1 Future consideration

SalesForce Case TS******* email notification to have Client Name in the Email Subject

Email notification from SalesForce only have ticket ref and initial comment in Email Subject. It would be very helpful to see from an email subject (or even content) which client/customer the ticket has been opened by / updated by. At the moment w...
over 6 years ago in Call Center 2 Not under consideration

Access from Zendesk

We need a quick and simple way to launch Call Center from Zendesk, taking the CSR directly to the same customer. This would greatly help the CSRs and help us avoid manual switching and copy/paste between the applications.
over 3 years ago in Call Center 2 Functionality already exists

Modify existing reservation

A network level reservation has been made against a Distribution Group. The consumer proceeds through the checkout journey and now that reservation needs to be modified and made at the node level (eg consumer has now chosen to pick up in store). W...
over 3 years ago in Inventory Visibility 1 Not under consideration

IV actions should be allowed to enable at onboarded enterprise level

Currently, the IV inventory snapshot and supply/demand change actions work only when enabled at DEFAULT level.
over 6 years ago in Inventory Visibility 0 Planned for future release

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