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Status Not under consideration
Created by Guest
Created on Jul 7, 2022

Modify existing reservation

A network level reservation has been made against a Distribution Group. The consumer proceeds through the checkout journey and now that reservation needs to be modified and made at the node level (eg consumer has now chosen to pick up in store). We would like to modify the existing reservation rather than cancelling the old reservation and creating a new one.

What is your industry? Retail
How will this idea be used?

As a consumer doing online shopping, I have selected a product and proceeded to checkout. A reservation is made at network level to protect my basket during checkout. At checkout I can chose different delivery options (eg express, click and collect in store, standard delivery etc). I have chosen my delivery option. Now the existing reservation needs to be modified to a node level reservation, otherwise a second consumer can have the same delivery options shown to them when it is no longer possible.

  • Admin
    Sampson Wong
    Sep 27, 2022

    When a shopper makes a network reservation, the reservation is reserved by the node priority defined on the DG. Suppose that the user have progress further into the checkout process, he may select a specific shipnode for pick up. The recommendation from IBM is to create a new reservation specific to the shipnode and cancel the DG level reservation.

    Why? Given that there is no guarantee inventory for the specific node, converting a network reservation into a node level reservation does not always make sense as there is no guarantee of success.

    Consider this case
    DG [ N1=5qty, N2=3qty] in the order of node priority

    If the DG reservation is made for 3 qty, the system would have reserved 3qty from N1 internally. However if the user decided to reserve at N2 later in time, there is no guarantee the 3qty is still there which was originally reserved at N1.