IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 165 of 2965

Sorting of products based on Availability during a call center product search

Call center currently displays list of products independent of items are available or not. When CSR are having a conversation with customer, they need to spend lot of time to identify products with inventory. There should be a mechanism to either ...
over 4 years ago in Call Center 0 Planned for future release

Want to drill down to order data (PO , MFG Order) from inventory screen

From the inventory screen , user should be able to see the orders( Purchase orders , sales orders ) that is causing the supply and demand. This is currently possible in Inventory console screens
over 4 years ago in Inventory Visibility 0 Future consideration

Change sequence of create order screens in OMS - Call Center

Currently, the sequence of screens for the create order flow in OMS is as follows: Enter SKU(s) Enter in customer and customer address information Enter additional order information (shipping option, etc.) Confirm payment information Submit order ...
over 2 years ago in Call Center 1 Functionality already exists

Ability to convert rich-text to plain text - Call Center

Today in OMS - Call Center, a user must click on different links, tasks, pages, etc. in order to execute their various day-to-day workflows (some of which are performed many times per day). If users were able to utilize key shortcuts (in addition ...
over 2 years ago in Call Center 16 Not under consideration

Ability to create Alerts in IBM Call Center for Commerce using HTML formatting instead of plain text.

We use alerts as a workflow system to report tasks to particular areas of the contact center to assist customers. The agents will copy and paste from a resource guide web page with the details they need to capture, having the format in HTML allows...
over 2 years ago in Call Center 0 Future consideration

ISCCSDEV war in QA and Staging +

IDEA-1 It would be great to have flexibility of deploying ISCCSDEV war in the IBM Cloud. When customer was on PREM - the build was controlled at customer end and deploying ISCCSDEV war at higher environment (QA,Staging) was always a saver to debug...
over 2 years ago in Call Center 1 Not under consideration

Ability to schedule on hand inventory publish for a set of DG’s or nodes

Currently, the IV events for inventory publish only include available units (supply - demands - safety stock). We have a need to schedule (intra day changes and nightly sync) the publish of ON HAND units for SKU/location level to certain external ...
almost 5 years ago in Inventory Visibility 0 Future consideration

Ability to schedule the publish of network level availability for a set of DG's

The trigger DgAvailabilityChange Event allow you to publish availability changes for all DG's within a tenant ID. This does not allow us to schedule the publish from within IV and also restrict the data publish to a subset of DG's. Within IV, we n...
almost 5 years ago in Inventory Visibility 1 Not under consideration

Rules Based Safety Stock to consider Future Available date

The further into the future the available stock is, the less certain it is that it will arrive on time. We want to set safety stock rules based on the future availability date so that we don't expose more stock with less risk, and less stock with ...
over 2 years ago in Inventory Visibility 0 Future consideration

API to list of all items that have fulfilment disabled for node

IV API to get a list of all items that have fulfilment disabled for pick by node. This would be simpler than getting a list of all items and then passing each item into Get Item Fulfillment Options.
over 2 years ago in Inventory Visibility 0 Future consideration

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