Skip to Main Content
IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

ADD A NEW IDEA

Pinned ideas

PINNED Add support to controllerWorkflow script to restart BPs that are in "completed, error" state by individual BP IDs
During system issues, we are unable to bulk restart the BP IDs at a time. This is causing huge support effort in the clean-up process. Existing controllerWorkflow.sh script doesn't have a solution to restart the BPIDs that are in "completed, error...
PINNED Present Multiple Host Keys - RSA and ECDSA
As with standard Linux servers today Secure Proxy should be able to present Host Keys (more than one) in both RSA and ECDSA formats depending on what type the vendor incoming connection supports. Vendors are demanding Host Keys that are stronger t...

All ideas

Showing 750

Short pick/reject from a store results in a inventory oversell

When a shortage is reported from a store (through out of the box IBM Store module) that results in the order being backordered, the backorder demand is not being considered in the overall shipping aggregate ATP in OMS. As a result, this will resul...
almost 4 years ago in Inventory Visibility 6 Future consideration

Alternative to +SETALL permissions requirement on IBM MQ Adapter connections using -EQN

IBM MQ Adapter connections often use the -EQN facility to designate an alternate queue from the input -QN so that error messages do not get stuck in the input queue and interfere with message processing over time. The use of -EQN requires the ...
almost 5 years ago in Sterling Transformation Extender / Launcher 0 Future consideration

Provide a way to deploy database changes such as adding a new field ahead of the full deployment.

Due to it taking an extra hour about for the DB entity updates and the required re-org activity a deployment that adds a new field takes longer than a normal deployment. Due to this want to be able to run it separately just like the on-prem versio...
about 4 years ago in Self Service Tool 1 Future consideration

Be able to add tracking number when creating return

In the old UI we created an enhancement that allowed users to add tracking numbers in the Call Center UI when creating a return. In the new UI we would like for this to be an OOTB option
about 2 years ago in OMS - Call Center 1 Future consideration

Ability to add custom HTTP headers for PEM application

Due to security concerns, security team likes to have custom HTTP headers in all HTTP traffic. Request you to please add a new feature is to be able to configure HTTP header for PEM application. This is required to get CA signed certificates from ...
about 2 years ago in Sterling Partner Engagement Manager / Security 1 Future consideration

Ability to create Alerts in IBM Call Center for Commerce using HTML formatting instead of plain text.

We use alerts as a workflow system to report tasks to particular areas of the contact center to assist customers. The agents will copy and paste from a resource guide web page with the details they need to capture, having the format in HTML allows...
about 1 year ago in OMS - Call Center 0 Future consideration

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
about 2 years ago in OMS - Call Center 0 Future consideration

Support for Microsoft Windows 2022

My Customer needs to implement Connect:Express in Microsoft Windows 2022. However, we have support for Microsoft Windows 2019 not 2022.
about 1 year ago in Sterling Connect:Express / Installation & Upgrade 0 Future consideration

Resend Customer Emails via the OMS

In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.
about 2 years ago in OMS - Call Center 4 Future consideration

Porduct scan is not allowed by product id for the orders having products with same item id and multiple UOMs. It is applicable on all scans in store application.

We have a Retail customer whose catalog allows multiple items created with same item id but different UOMs (EACH, CASE). When order products are scanned by using item id, it returns two items and error pops out saying multiple items found for ente...
about 6 years ago in Store Engagement 1 Future consideration