IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 98 of 2951

Sorting of products based on Availability during a call center product search

Call center currently displays list of products independent of items are available or not. When CSR are having a conversation with customer, they need to spend lot of time to identify products with inventory. There should be a mechanism to either ...
over 4 years ago in Call Center 0 Planned for future release

Change sequence of create order screens in OMS - Call Center

Currently, the sequence of screens for the create order flow in OMS is as follows: Enter SKU(s) Enter in customer and customer address information Enter additional order information (shipping option, etc.) Confirm payment information Submit order ...
over 2 years ago in Call Center 1 Functionality already exists

Ability to convert rich-text to plain text - Call Center

Today in OMS - Call Center, a user must click on different links, tasks, pages, etc. in order to execute their various day-to-day workflows (some of which are performed many times per day). If users were able to utilize key shortcuts (in addition ...
over 2 years ago in Call Center 16 Not under consideration

Ability to create Alerts in IBM Call Center for Commerce using HTML formatting instead of plain text.

We use alerts as a workflow system to report tasks to particular areas of the contact center to assist customers. The agents will copy and paste from a resource guide web page with the details they need to capture, having the format in HTML allows...
over 2 years ago in Call Center 0 Future consideration

Excel Adapter - When importing an Excel spreadsheet. Use the first Row as the Column Names.

When importing an Excel Spreadsheet as a type tree, the importer creates a type tree with Generic Names : ie . COLA COLB..... If the importer can have an option to use the first ROW as the Column Names, then when the type tree is created, the Colu...
over 2 years ago in Sterling Transformation Extender / WTX Maps & Type Trees 1 Not under consideration

JSON Outputs are Getting Generated with Indentation Turned OFF

JSON Outputs are Getting Generated with Indentation Turned OFF In ITX Map : When we Import JSON File as a Type Tree, Output Layout by default is getting generated with Indentation Turned off. Currently below are Missing in ITX Type Tree. When we...
over 7 years ago in Sterling Transformation Extender / WTX Maps & Type Trees 0 Not under consideration

ISCCSDEV war in QA and Staging +

IDEA-1 It would be great to have flexibility of deploying ISCCSDEV war in the IBM Cloud. When customer was on PREM - the build was controlled at customer end and deploying ISCCSDEV war at higher environment (QA,Staging) was always a saver to debug...
over 2 years ago in Call Center 1 Not under consideration

Meet the new names for huge and tiny numbers: The metric system has gotten an update

Numbers may be infinite, but our names for them aren't. That's why the metric system just got an update. Woodward Academy vs Langston Hughes Live Several new prefixes have been introduced to describe incredibly large and incredibly small numbers. ...
almost 3 years ago in Call Center 0 Not under consideration

A Lasting Legacy of COVID: Far-Right Platforms Spreading Health Myths

WASHINGTON — Not long after Randy Watt died of COVID-19, his daughter Danielle sat down at her computer, searching for clues as to why the smart and thoughtful man she knew had refused to get vaccinated. She pulled up Google, typed in a screen nam...
almost 3 years ago in Call Center 0 Not under consideration

More uses of resource vars

We have different engineers who all have a different way of storing general used parts of mappings (i.e. TypeTrees). The possibility to use a resource var in the filename parts of input and output cards would help us drastically to maintain a cent...
almost 3 years ago in Sterling Transformation Extender / WTX Maps & Type Trees 3 Not under consideration

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