IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

ADD A NEW IDEA

Clear

Ideas

    Showing 492 of 2997

    Product improvement for reading pdf and ZPL data along with image format

    Currently OMS Provides SFS Feature which helps to print data only if it is in image format. FedEx and UPS carrier system supports image data. But other carriers like postAT, DHL send response in pdf data or ZPL data form. IBM does not support thos...
    about 4 years ago in Store Engagement 1 Not under consideration

    Ability to right click in order to comment and/or handle an alert

    On Control Center 6.1.3 there are two different icons for commenting and handling alerts. The user currently has to select a check box and then click on the comment or handle icons for the alert. These comment and handle icons are static. Dependin...
    about 4 years ago in Sterling Control Center Monitor / Usability 0 Planned for future release

    BUG : Sterling call center is not loading change Payment method screen from order summary screen

    Sterling call center is not loading change Payment method screen from order summary screen PMR# : TS005936810
    over 4 years ago in Call Center 0 Not under consideration

    Batch assignment of transactions (esp returns) for agent ownership, review

    The idea is three part: 1) Provide UI to allow for manual bulk assignment of tasks to individual customer care agents for work-down. 2) Allow for direct assignment/ownership of transactions/shipments to a given customer care agent, regardless of t...
    over 4 years ago in Call Center 2 Future consideration

    Moving picture password technology

    No description provided
    over 4 years ago in Sterling Control Center Monitor / Security 0 Not under consideration

    Improve Control Center email information for CCTR135I

    I currently have a rule which reports if an insert to the EVENTS table exceeds 30 seconds. The email generated does not provided which managed server the EP was trying to insert the data for. This information can be found in the engine logs, but i...
    almost 5 years ago in Sterling Control Center Monitor / Reporting 2 Functionality already exists

    Control Center SLC Holiday Processing

    Please add an enhancement for Control Center that will help manage SLC alerting during holidays. Currently, Control Center calendars do not reflect holidays. As a result, the operators may have to handle multiple slc alerts due to processes not ru...
    almost 5 years ago in Sterling Control Center Monitor / Reporting 3 Future consideration

    Add Control Center monitoring capability for DATA EXPRESS OPEN PLATFORM (vendor DATA443)

    TSYS recently went through a merger with Global Payments. As a result of the merger, some business/operations functions between the two companies have been consolidated. Global Payments utilizes Data Express Open Platform by DATA443. There is not ...
    almost 5 years ago in Sterling Control Center Monitor / APIs & SDKs 2 Functionality already exists

    Connect:Express Zos : use of batch process P0B2DIR

    Connect:Express Zos : with batch Process P0B2DIR, we want to use the function LIST and EXPORT with only one SPN (or SFN). today, we can use only these functions with PARTNER.NAME = *
    about 5 years ago in Sterling Connect:Express / Other 1 Not under consideration

    Call Center Return Creation Screen

    When creating returns off large Orders, there are some screens where line selection is tedious because user has to scroll up and down to pick matching lines. This was explained to IBM's Design UX team during a design workshop/walkthrough. It is a ...
    about 5 years ago in Call Center 0 Future consideration

    By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
    Do not place IBM confidential, company confidential, or personal information into any field.