IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

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Ideas

    Showing 130 of 2996

    Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

    When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
    12 months ago in Call Center 0 Future consideration

    "searchCatalogIndex" api is not returning the results based on the partial term.

    In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
    over 1 year ago in Call Center 0 Future consideration

    Enable the ability to copy text from the UI output.

    Currently the only option for UI output is copying it as a picture, which has obvious drawbacks when copying and sharing information with business users. We are reduced to sending screenshots. It would be far better to be able to copy and share UI...
    about 1 year ago in Sterling File Gateway / Usability 0 Submitted

    View Only access to Draft Order details

    We can't view Draft Order details either from Call Center or from Order HUB when View Only access permissions are provided. IBM suggested to submit future enhancement request.
    8 months ago in Call Center 0 Submitted

    Extend myFileGateway/SFG such that users can be assigned to multiple organizations where that user can upload/download files within those organizations and have visibility to file movements within that organization

    For security, administration, and governance, a user (external or internal) should be able to use a single LDAP account to manage multiple organizations in myFileGateway/SFG, where that LDAP user can upload/download files within those organization...
    about 4 years ago in Sterling File Gateway / Usability 1 Future consideration

    Office 365 Message Encryption/Decryption

    Request is for Microsoft Office Message Encryption/Decryption functionality for SFG. This will be required where 3rd party Producers/Consumers are using OME as their preferred encryption tool.
    over 3 years ago in Sterling File Gateway / Other 1 Not under consideration

    Support Alma 8

    support Alma8 for AWS deployments and open source deployments
    over 1 year ago in Sterling Connect:Direct / Technology Stack Support (OS, DB, Protocols) 4 Not under consideration

    Download/upload files via using https link?

    We have many non-technical vendors, and we need the functionality to provide them with the link to upload/download files.
    over 1 year ago in Sterling File Gateway / Usability 5 Not under consideration

    Embed watsonx into IBM Sterling OMS to enable an AI foundation model that looks at all the OMS/Inventory data to provide a streamlined question/response dialog similar to chatbots and/or ChatGPT

    The IBM Sterling OMS is a perfect solution to embed the watsonx solution. Building out a foundation model leveraging the OMS and Inventory data set would allow us to show a progressive approach to interact with the solution across various OMS pers...
    over 2 years ago in Call Center 2

    Alert notification needed whenever errors occur in BP FileGatewayMailboxRoute

    Alert notification needed whenever errors occur in BP FileGatewayMailboxRoute
    11 months ago in Sterling File Gateway / Other 3 Not under consideration

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