IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 102 of 2977

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

automapper should also work with same input/output types

It is a common pattern to work twice on a output card, e.g.:- when the output should also include summarized amounts of several output records that need to be built/calculated first- when the header should announce how many records will follow Now...
almost 8 years ago in Sterling Transformation Extender / Design Studio 1 Not under consideration

Autmoapper from output to output

The automapper is very useful, but only does input to output. In some cases, we need to prepare mapping in one output card, and enrich it later in a following output card. Currently, it can be done but needs some cards copy and moving, and this wo...
almost 8 years ago in Sterling Transformation Extender / Design Studio 1 Not under consideration

A new WARN() function, which would work similar to FAIL()

I propose a new function WARN(), which would work in a similar way to FAIL() and end the map with a specific warning code.
almost 8 years ago in Sterling Transformation Extender / Design Studio 0 Not under consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

Create multiple indexes in one shot

When developing and working with item(s), it could be interesting to create several indexes of an item in one shot. This is to avoid using the "add index" function again and again (which is time consuming)
almost 8 years ago in Sterling Transformation Extender / Design Studio 1 Not under consideration

Better reporting of type 5 errors when code set table not valid in database

Currently, when a table name that doesn't exist in the database, we receive a generic Type 5 error in tack file indicating that the value from the input file is not in database. This can be misleading and make it difficult to pinpoint the root cau...
about 1 year ago in Sterling Transformation Extender / Design Studio 0 Not under consideration

View Only access to Draft Order details

We can't view Draft Order details either from Call Center or from Order HUB when View Only access permissions are provided. IBM suggested to submit future enhancement request.
8 months ago in Call Center 0 Submitted

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