IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 102 of 2978

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

Adding additional objects synchronization between data centers to perform access to Global Mailboxes

Please, consider adding additional objects synchronization between data centers to perform access to Global Mailboxes. The reason is because various objects are needed to allow access to the customers to the mailboxes. For example, and depending...
10 months ago in Global Mailbox 1 Not under consideration

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

Sterling API Gateway Enablement: Enable Customer Company for ‘connections’ option through SCBN Hub

When a customer company name is given Config Hub access, only the self-service of Codelist and map gets enabled. To setup API Gateway configuration, the development team has to manually run an API to get the Connection parameter enabled in Config ...
almost 3 years ago in Sterling B2B Integration SaaS / Onboarding 3 Not under consideration

Converting SPE codelist to SI codelist format in POD while exporting

In SPE the codelist loaded in SPE format but if we need to use codelist to test a map with local server we need to convert SPE codelist to SI format,As many customers are migrating to SPE ,for many customers like CEVA,LENOVO, Stanley, Micron ,Schn...
about 6 years ago in Sterling B2B Integration SaaS / Onboarding 2 Not under consideration

Adding OR operator at the BPN rule Condition Level

In BPN tool while working with clients like Allied Bakeries where the rule counts increases for a single Trading partner. Allied Bakeries Trading partners like New York Bakery and COMPASS has multiple SAP internal account number like 20043,20044...
over 5 years ago in Sterling B2B Integration SaaS / Onboarding 1 Planned for future release

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

Check box to enable or disable rules by selecting multiple rules at a time

Implementer needs to go to each and every rule to either enable or disable them during testing or production move, by adding this new feature in BPN tool, we can select the similar kind of rules (by rule set, rule names,....) which allows us to se...
over 3 years ago in Sterling B2B Integration SaaS / Onboarding 0 Not under consideration

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