IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 113 of 2953

Supervisor override capabality

Business is expecting Supervisor override capabality available on Call Center as well so they can perform additional review and validation for certain operation like price override.
about 1 year ago in Call Center 1 Functionality already exists

Required JSON Generic converter service for GIODE

Issue: When we need JSON to XML or XML to JSON conversion, we always depend on new ITX Map. Its kind of extra work for us to convert JSON to XML and XML to JSON. We should develop a new map for every XML and JSON structure. Why cant we have a JS...
over 5 years ago in Sterling B2B Integration SaaS / Mapping & Translation 1 Not under consideration

OMS Call Center - Have the user's enterprise default to their locale

Hi there, User's Enterprise Defaulting to Their Locale At Brooks Running and I'm sure many other companies, manual created and systematically created records could be tied to one of multiple different enterprise options. Currently in Brooks' insta...
over 2 years ago in Call Center 6 Future consideration

ERROR - SAP Status Messages reporting incorrect information if one IDOC fails all IDOCs in batch will show failed

IBM SAP Status Messages are reporting inaccurate information. Example, 1000 IDOCs are sent outbound from SAP to IBM in a batch. 3 IDOCS fail with status 04 from IBM. IBM will send back that all 1000 IDOCs have failed with status 04 even though onl...
almost 6 years ago in Sterling B2B Integration SaaS / Mapping & Translation 0 Not under consideration

Regular expression flexibility for Search and Replace Xprocessor in BPNST Tool

Currently we have search and replace xprocessor for search a specific character/sequence of characters and replace with another character/sequence of another characters and if we need more characters to be search and replace then it's time taking ...
about 1 year ago in Sterling B2B Integration SaaS / Mapping & Translation 0 Not under consideration

Reason codes in Important events tab under order line details page should be visible after re-shiping the order line

After reshipping the order line, we are unable to see the reason codes on the order line details page under Important Events tab. We wnated to know how these important events gets populated. Please refer IBM PMR#: TS016070217 - thanks, Avnish
about 1 year ago in Call Center 1 Functionality already exists

Physical Kit items are not showing components under it in Next Gen Call Center

It is useful to get the components under the Physical Kit items
about 1 year ago in Call Center 0 Future consideration

File size for config Hub map tester should be increased beyond 50MB size limit, customer-Breakthrough beverage facing lot of failures

Our SCBN customer-Breakthrough beverage Corp facing lot of failures for processing Invoice to their partners as their file size is going beyond 50MB, same issue has been seen multiple times with other customers as well.File size for config Hub map...
over 1 year ago in Sterling B2B Integration SaaS / Mapping & Translation 0 Not under consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

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