IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 105 of 2953

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

AS4 flow resiliency updates

Enhancements: Alerting mechanism to identify if the messages stuck in Kafka queue. Increase the number of retries to other Network if there are any network failure's causing the messages stuck in Kafka queue.
over 2 years ago in Sterling B2B Integration SaaS / Communication Protocols 1 Not under consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

Implement Exponential Retry Configuration for SFTP Connections

Concept: Introduce a feature that allows users to define exponential backoff retry policies for SFTP connection attempts. This means that if an initial connection fails, the system will automatically retry the connection after a short delay. If th...
6 months ago in Sterling B2B Integration SaaS / Communication Protocols 0 Planned for future release

View Only access to Draft Order details

We can't view Draft Order details either from Call Center or from Order HUB when View Only access permissions are provided. IBM suggested to submit future enhancement request.
7 months ago in Call Center 0 Submitted

Ability to mass download maps, codelists, envelopes, comm setups and routing rules for periodic backup

The customer wants the ability to download their assets—maps, envelopes, codelists, communication setups, and routing rules—from our SaaS platform via APIs. This will allow them to maintain a local backup of latest copies of these assets.
about 1 year ago in Sterling B2B Integration SaaS / Communication Protocols / Mapping & Translation 1 Future consideration

Restrict Elliptic curves for SSL connection for Https/AS2 connectivity

Currently, there is no option to restrict or use only required Elliptic curves for the SSL connection for https/AS2 connectivity. For Example: Below are the Elliptic curves secp192r1 – {1.2.840.10045.3.1.1} secp224r1 – {1.3.132.0.33} secp256r1 – {...
over 2 years ago in Sterling B2B Integration SaaS / Communication Protocols 3 Not under consideration

Scheduler to call Customer REST API to pull the files from the location

There is a Customer who want us to pull their files in frequent interval times by connecting to their REST API URL. Currently we don't have scheduler in place to poll the document by using the REST API.
over 1 year ago in Sterling B2B Integration SaaS / Communication Protocols 1 Planned for future release

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