IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 101 of 2987

remove hard coded SMTP information from standard BP

In current business environments most connections to SMTP servers don't use plain SMTP port 25 any more but use secure ports like 465 or 587. With current hard coded value 25 for SMTP port many of the standard BPs can't send emails even if the cor...
over 3 years ago in Sterling B2B Integrator / Installation & Upgrade 1 Not under consideration

Be able to add tracking number when creating return

In the old UI we created an enhancement that allowed users to add tracking numbers in the Call Center UI when creating a return. In the new UI we would like for this to be an OOTB option
over 3 years ago in Call Center 1 Future consideration

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
over 3 years ago in Call Center 0 Future consideration

Resend Customer Emails via the OMS

In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.
over 3 years ago in Call Center 4 Future consideration

Allow line and header level discounts as percent

Currently, in OMS users have to calculate the percentage at a line level and it creates a possibility for human error. I would like to allow the user to input a discount percent at both the line and header level in OMS. This would reduce the numbe...
over 3 years ago in Call Center 0 Future consideration

Add Shipping Country, Shipping Address, and Shipping Zip Code columns to order search screen in OMS Call Center

Today when a user searches for records via the Order Search screen in Call Center, there is not a column to indicate the shipping country the record is tied to which makes it complicated for CSR users to quickly see where the order is from. This i...
almost 2 years ago in Call Center 5 Not under consideration

Certify all components of Sterling suite to be use in virtual machines of clouds platforms like Azure, AWS, bluemix, etc.

Many customers are moving there infrastructure to the cloud, as a company that use computing services of IBM, the needs of our customers are essentials, so we need that the sterling suite must be compatible like on premise, with the O.S most use l...
almost 4 years ago in Sterling B2B Integrator / Installation & Upgrade 0 Planned for future release

Upgrade/Fix Installation should log and recreate the custom Database Indexes dropped during the installation

As per the current design , Fix installation drops all the Custom Indexes created on Database and recreates the Database schema without the custom indexes dropped. Customers will be having lot many custom changes (Custom Indexes) done on Databa...
over 6 years ago in Sterling B2B Integrator / Installation & Upgrade 1 Planned for future release

Enable specifying account permissions on download orders for each user

There is no option for us to add accounts for a B2C file which we can do at the moment in Axway. For our current set up we give permissions to users by account numbers so they can only retrieve statements containing that account
over 4 years ago in Sterling B2B Integrator / Installation & Upgrade 1 Planned for future release

Sorting of products based on Availability during a call center product search

Call center currently displays list of products independent of items are available or not. When CSR are having a conversation with customer, they need to spend lot of time to identify products with inventory. There should be a mechanism to either ...
over 4 years ago in Call Center 0 Planned for future release

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