IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

    Showing 519 of 2998

    Timezone conversion/formatting for time-related variables

    We are testing Control Center for monitoring and managing C:D server, and one of the inconvenience we encountered was the lack of formatting options for time-related variables (event elements). To elablorate, we tried to set up rules and actions t...
    over 2 years ago in Sterling Control Center Monitor / Reporting 5 Planned for future release

    Password Security Controls

    Password security controls for ICC administrator/user interface using local authentication are not sufficient: Minimum password length can’t be enforced. Passwords expiration can’t be enforced. Password complexity settings don't exist Password hi...
    about 7 years ago in Sterling Control Center Monitor / Security 1 Functionality already exists

    Sorting of products based on Availability during a call center product search

    Call center currently displays list of products independent of items are available or not. When CSR are having a conversation with customer, they need to spend lot of time to identify products with inventory. There should be a mechanism to either ...
    over 4 years ago in Call Center 0 Planned for future release

    View transfer order information in Call Center

    We are using procurement transfer order in our current implementation. There was a requirement to see the transfer order details in Call Center, mainly the tracking number while it is in transit. We could see that the Procurement tab at order line...
    over 2 years ago in Call Center 4 Not under consideration

    Bin/SKU Dedication - Ability to see bin assigned to SKU when searching at the SKU level

    Current situation: In SIM, a user can assign SKUs to a bin as dedicated to that bin. When searching for bins, the user can see the SKUs that are dedicated to that bin. This is great if the user is searching for bins with SKUs. Requirement: In SIM,...
    over 2 years ago in Store Engagement / Usability 1 Future consideration

    We were able to replay the transfer before, and looks like that feature was removed from further versions

    We were able to replay the transfer before, and looks like that feature was removed from further versions. We wanted to be able to replay the files from completed file transfers interface.
    almost 5 years ago in Sterling Control Center Monitor / Usability 2 Not under consideration

    Change sequence of create order screens in OMS - Call Center

    Currently, the sequence of screens for the create order flow in OMS is as follows: Enter SKU(s) Enter in customer and customer address information Enter additional order information (shipping option, etc.) Confirm payment information Submit order ...
    over 2 years ago in Call Center 1 Functionality already exists

    Ability to convert rich-text to plain text - Call Center

    Today in OMS - Call Center, a user must click on different links, tasks, pages, etc. in order to execute their various day-to-day workflows (some of which are performed many times per day). If users were able to utilize key shortcuts (in addition ...
    over 2 years ago in Call Center 16 Not under consideration

    B2Bi AS2 infoarmation is not sent to IBM Contol Center

    Hi Team, we would like to monitor the as2 files details in ICC control center but as of now we got to know from IBM PMR that most of the AS2 is in system BP's which is not sent to CCM, CCM will really only see the HTTP protocol session. All you ha...
    over 2 years ago in Sterling Control Center Monitor / Other 0 Future consideration

    ICC Database tables which hold summarized data can be partitioned

    Encountering performance issues with control center due to having a requirement for a large amount summary data to be available. Given that some of the performance issue are due to long running queries, if the tables holding this data were partiti...
    over 7 years ago in Sterling Control Center Monitor / Performance 1 Functionality already exists

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