IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 111 of 2981

Reorganize the catalog in Call Center

When we load a catalog to Sterling, the items are not in the correct size order, but there is no way to manually reorder or set up a customization to organize these sizes. Therefore, when a user is trying to select a size they have to look through...
almost 4 years ago in Call Center 5 Functionality already exists

MyFileGateway Password Policy, expiry prompt and password reset functionality for external users (i.e. LDAP via SSP/SEAS)

Ability to notify password expiry to the external users (i.e. LDAP user) via MFG Ability for external users to be able to reset their LDAP passwords via the MFG UI. Ability to relay the LDAP password policy to the external users via MFG Enforce LD...
almost 8 years ago in Sterling Secure Proxy / Administration & Configuration 0 Functionality already exists

Functionality to correctly support multiple SFTP policies in a netmap

We would like to be able to use several SFTP policy in a single netmap (Adapter) with differret SSH authentication method.It will avoid the usage of several adapapters for each authetication method.
almost 8 years ago in Sterling Secure Proxy / Administration & Configuration 0 Future consideration

Configuration managment needs to have a schedule and approval process

Changes made in the configuration management interface should require an approval process that could make an external call for validation if needed. This would require a scheduling function as well as an approval process.
almost 8 years ago in Sterling Secure Proxy / Administration & Configuration 0 Not under consideration

Allow Sterling Secure Proxy to perform URL Redirection for Reverse Proxy

Sterling Secure Proxy on Red Hat Linux version 2.6.32-696.1.1.el6.x86_64 is unable to route to different Outbound Nodes based on the URL that is sent to the proxy. Example (test vs prod at end of url):Incoming URL https:proxy.com:443/rosettanet/te...
almost 8 years ago in Sterling Secure Proxy / Administration & Configuration 0 Not under consideration

BUG : Sterling call center is not loading change Payment method screen from order summary screen

Sterling call center is not loading change Payment method screen from order summary screen PMR# : TS005936810
over 4 years ago in Call Center 0 Not under consideration

Batch assignment of transactions (esp returns) for agent ownership, review

The idea is three part: 1) Provide UI to allow for manual bulk assignment of tasks to individual customer care agents for work-down. 2) Allow for direct assignment/ownership of transactions/shipments to a given customer care agent, regardless of t...
over 4 years ago in Call Center 2 Future consideration

Allow SSP engine certificate to be configured through configureEngineSsl.sh directly

The configureEngineSsl.sh script only supports importing configuration exported from CM. Typically CM and SSP engines are installed on different machines in different network zones. The certificates will be put on the servers directly. It's a lot ...
over 4 years ago in Sterling Secure Proxy / Administration & Configuration 0 Future consideration

Call Center Return Creation Screen

When creating returns off large Orders, there are some screens where line selection is tedious because user has to scroll up and down to pick matching lines. This was explained to IBM's Design UX team during a design workshop/walkthrough. It is a ...
about 5 years ago in Call Center 0 Future consideration

Bundle Parent doesnt reflect consolidated status of child items

When we add a bundle parent line with multiple components(Child items) , the parent item remains in "Created" status even when the child items move thru the fulfillment flow (Scheduled,Released,etc.,) and reach shipped/invoiced status. Only then t...
about 5 years ago in Call Center 0 Future consideration

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