IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 93 of 2982

Add native 2 Factor Authentication (2FA/MFA) for external MyFileGateway users

Banking security standards require that external customer access to banking systems require Multi-Factor Authentication. While IBM offer SEAS, and the ability to build customised connectivity to external 2FA providers, this introduces risk whene...
over 4 years ago in Sterling File Gateway / Security 0 Functionality already exists

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

Multi Factor Authentication with Email or App Verification for HTTPS Users (MyFileGateway)

We have an urgent business/security requirement for a Multi-Factor authentication and Dual Authentication from trading partners. Our current systems runs on V 6.0.0.2 SFG Version. Can SFG V6 and above support 'Dual Authentication' and 'MFA' ? Dual...
over 4 years ago in Sterling File Gateway / Security 0 Functionality already exists

Allow PGP integration to remote key/secret vault - currently SFG only allows local installation

Currently within our Sterling File Gateway installation we use Symantec PGP Command Line to encrypt/decrypt files between a few of our trading partners. The PGP server installation is running locally on the same application servers which are runni...
6 months ago in Sterling File Gateway / Security 1 Not under consideration

Add the ability to declare a global file size upload limit in SFG

Add the ability to declare a global file size upload limit in SFG. The limit is a property. The limit applies to a single file transmission. The limit is available to all protocols (SSHFTP, Myfilegateway, Connect Direct, FTP, HTTP, AS2, Swift, etc...
almost 6 years ago in Sterling File Gateway / Security 1 Future consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

OOTB Antivirus scan using ICAP

When using ICAP integration on SSP there are a lot of files with the .unscanned renaming due to the volume of the files or any other of the highly possible scenarios in which the file is sent to the backend without being scanned. Due to the type o...
about 3 years ago in Sterling File Gateway / Security 1 Future consideration

Enable myFileGateway multi-factor authentication. Different fields be added for token and password

Enable different fields to be added in the Login's Page for myFilegateway. Ex: Username: Password: Token: We need to receive an extra field during login authentication on myFileGateway, as a random Token for example. Using pre-login Exit, User ...
over 6 years ago in Sterling File Gateway / Security 3 Functionality already exists

View Only access to Draft Order details

We can't view Draft Order details either from Call Center or from Order HUB when View Only access permissions are provided. IBM suggested to submit future enhancement request.
8 months ago in Call Center 0 Submitted

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