IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 111 of 2985

Built in Multi Line Reshipments

Currently, If a customer needs an entire order reshipped the user would need to reship each line individually and the lines would release separately. We would like a OOTB way to reship multiple lines at one time and have them release together.
over 3 years ago in Call Center 1

Ability to Toggle Between Tabs in COM When CSR is Performing an Action

Problem: User is not able to switch between a tab and popup in the call center. Steps to reproduce: Call Center user would like the ability to toggle between tabs in COM regardless of whether or not in the middle of performing an action in the cur...
over 3 years ago in Call Center 3 Future consideration

System Certificate Name Update - Global Update to Adapters/CD Nodes

When editing a System Certificate under B2B console > Trading Partner > Digital Certificate > System > (Your System Cert) > "Edit Name or Usage of existing Certificate"... You aren't able to make that name change globally. So your C...
over 3 years ago in Sterling File Gateway / Administration & Configuration 0 Future consideration

Provide a field on the Payment UI for return orders for user to enter the amount intended to refund against each tender.

Provide a field on the Payment UI for return orders for user to enter the amount intended to refund against each tender. We had requirement to add new payment method on return since it was requirement to refund to a new tender on return . Currentl...
over 7 years ago in Call Center 0 Planned for future release

Reorganize the catalog in Call Center

When we load a catalog to Sterling, the items are not in the correct size order, but there is no way to manually reorder or set up a customization to organize these sizes. Therefore, when a user is trying to select a size they have to look through...
almost 4 years ago in Call Center 5 Functionality already exists

Catching informations about WTX maps dynamically at runtime

The product functionality should be enhanced to make it possible for WTX maps to catch following informations dynamically at runtime 1. its own map name2. the associated WTX system, sub system and component to clearly identify the map3. on which i...
almost 8 years ago in Sterling Transformation Extender / Launcher 0 Functionality already exists

BUG : Sterling call center is not loading change Payment method screen from order summary screen

Sterling call center is not loading change Payment method screen from order summary screen PMR# : TS005936810
over 4 years ago in Call Center 0 Not under consideration

Batch assignment of transactions (esp returns) for agent ownership, review

The idea is three part: 1) Provide UI to allow for manual bulk assignment of tasks to individual customer care agents for work-down. 2) Allow for direct assignment/ownership of transactions/shipments to a given customer care agent, regardless of t...
over 4 years ago in Call Center 2 Future consideration

Reset reused workfiles for maps in the Launcher

Reusing workfiles makes map faster as it speeds up the alidation process. However, changes in data mean special care has to be taken to avoid issues for the concerned maps. Currently, one has to manually remove the workfiles after the Launcher was...
over 4 years ago in Sterling Transformation Extender / Launcher 1 Not under consideration

Reset Launcher "Black list" for failed messages

Whenever a message triggers a map failure, even if the failure is not related to the message's content, the message is blacklisted by the launcher and will not be trigered again. This avoids "poison messages" but needs a restart to have the messag...
over 4 years ago in Sterling Transformation Extender / Launcher 1 Not under consideration

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