IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 96 of 2970

View Only access to Draft Order details

We can't view Draft Order details either from Call Center or from Order HUB when View Only access permissions are provided. IBM suggested to submit future enhancement request.
8 months ago in Call Center 0 Submitted

comprehensive search facility in PR

We need a comprehensive search facility in PR compared to what is there now. There are many to search in the PEM DB via PR. We probably can use a series of API calls but that is cumbersome to use. So having more advanced search options in PR will ...
over 3 years ago in Sterling Partner Engagement Manager / Other 1 Planned for future release

Embed watsonx into IBM Sterling OMS to enable an AI foundation model that looks at all the OMS/Inventory data to provide a streamlined question/response dialog similar to chatbots and/or ChatGPT

The IBM Sterling OMS is a perfect solution to embed the watsonx solution. Building out a foundation model leveraging the OMS and Inventory data set would allow us to show a progressive approach to interact with the solution across various OMS pers...
over 2 years ago in Call Center 2

Ability to add notes on bulk orders from COM

This would allow the users to update the same notes to mutiple orders at the same time, which would save a lot of time where the user has to update the same note to multiple orders
10 months ago in Call Center 1 Not under consideration

Provide tooltip messages for disabled toolbar action buttons in the "Order Summary - Orderlines" tab to improve clarity on their disabled state.

This feature would be highly beneficial for customer service teams, educators, and users who interact with the system. It will provide immediate context on why a button is disabled, improving communication and reducing confusion. Tooltips should b...
10 months ago in Call Center 0 Future consideration

Feature of Looping to be incorporated on Tasks/Dialogs/API calls etc

Feature of Looping needs to be added on Tasks/Dialogs/API calls etc. Instead of stretching the current flows statically, it is always advisable to have dynamic looping feature, which would make the flows scalable. It not only makes the flow scalab...
almost 8 years ago in Sterling Partner Engagement Manager / Other 1 Planned for future release

Wild Card Searches in Call Center

In the Call Center UI, we'd like to be able to complete wild card searches for many or all of the fields. For example, if I wanted to search for all orders that are from an IBM email address I could search *IBM.com. This would bring up all orders ...
almost 2 years ago in Call Center 9 Functionality already exists

Increase PEM Code list / Generic data field length

No description provided
almost 7 years ago in Sterling Partner Engagement Manager / Other 1 Not under consideration

Increase length of Activity Roll Out Name

Allow more characters in the name of activity roll outs. Increase the limit to 300 characters.
almost 8 years ago in Sterling Partner Engagement Manager / Other 0 Not under consideration

REST API hostname 50 chars restriction

IBM Partner Engagement Manager does not accept hostname for REST APIs more than 50 chars but there are REST API hostnames more than 50 chars even in IBM Cloud (bluemix) CloudantDB REST API with guid-id.bluemix.cloudant.com and hostnames can be up ...
almost 8 years ago in Sterling Partner Engagement Manager / Other 0 Functionality already exists

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