IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 131 of 2970

Ability to convert rich-text to plain text - Call Center

Today in OMS - Call Center, a user must click on different links, tasks, pages, etc. in order to execute their various day-to-day workflows (some of which are performed many times per day). If users were able to utilize key shortcuts (in addition ...
over 2 years ago in Call Center 16 Not under consideration

We were able to replay the transfer before, and looks like that feature was removed from further versions

We were able to replay the transfer before, and looks like that feature was removed from further versions. We wanted to be able to replay the files from completed file transfers interface.
almost 5 years ago in Sterling Control Center Monitor / Usability 2 Not under consideration

Ability to create Alerts in IBM Call Center for Commerce using HTML formatting instead of plain text.

We use alerts as a workflow system to report tasks to particular areas of the contact center to assist customers. The agents will copy and paste from a resource guide web page with the details they need to capture, having the format in HTML allows...
over 2 years ago in Call Center 0 Future consideration

ISCCSDEV war in QA and Staging +

IDEA-1 It would be great to have flexibility of deploying ISCCSDEV war in the IBM Cloud. When customer was on PREM - the build was controlled at customer end and deploying ISCCSDEV war at higher environment (QA,Staging) was always a saver to debug...
over 2 years ago in Call Center 1 Not under consideration

Allow Admin User To Act As Non-Admin User

As a Control Center admin, I can see all activity while signed in with my own credentials. To troubleshoot incidents for other users, it is advantageous to sign in with the same credentials they have so that I can see things from their points of v...
almost 8 years ago in Sterling Control Center Monitor / Usability 0 Not under consideration

Ability to view Secure Proxy configurations via Control Center

When the Sterling Secure Proxy platform is connected, need to be able to view the connection information contained within the environment, similar to what is available for Connect:Direct connections. Being able to view the audit log for changes is...
almost 8 years ago in Sterling Control Center Monitor / Usability 4 Functionality already exists

Secure Connectivity to iSeries C:D Nodes

Currently Control Center doesn't have the capability to logon to iSeries C:D nodes using a secure logon.
almost 8 years ago in Sterling Control Center Monitor / Usability 1 Not under consideration

Control center rule mute option for specific timestamp

We want IBM control center monitor to not send alert during daily restart of SFG nodes.
almost 3 years ago in Sterling Control Center Monitor / Usability 1 Functionality already exists

Queued Process Monitor needs to be updated

There are instances where the queued process monitor shows processes that are sometimes days old. There should be a way to ensure that processes in the Queued Processes are actually running.
almost 6 years ago in Sterling Control Center Monitor / Performance / Usability 0 Functionality already exists

Meet the new names for huge and tiny numbers: The metric system has gotten an update

Numbers may be infinite, but our names for them aren't. That's why the metric system just got an update. Woodward Academy vs Langston Hughes Live Several new prefixes have been introduced to describe incredibly large and incredibly small numbers. ...
almost 3 years ago in Call Center 0 Not under consideration

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