IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 131 of 2970

Check for inventory availability while adding a line for reship, the CSR should have immediate feedback as to whether it can be fulfilled.

Currently in the call center the reship function blindly adds the reship order line without doing an inventory check. I don't know that it needs to be as involved as a wizard such as adding a line though it does need to be more involved and at lea...
over 6 years ago in Call Center 0 Future consideration

Control Center 6.1.2 Web Console - Active Alerts and Queued Activity in One Screen

Prior to 6.1, the Java console can be used to view both Active Alerts and Queued Activity from one screen. However, in 6.1 and above this is not possible in the Web console. The user would either need to open another window or tab and log in a sec...
over 6 years ago in Sterling Control Center Monitor / Usability 0 Not under consideration

Control Center 6.1.2 - Add Server Groups as a filterable item in the Active Alerts screen

No description provided
over 6 years ago in Sterling Control Center Monitor / Usability 1 Functionality already exists

Control Center 6.1.2: Add Queued Activity (Queued Processes) section for server groups and individual servers

Currently, Queued Activity (Queued Processes) is only available from the Monitor menu on Control Center 6.1.2. This shows all of the queued activity that a user role has access to see. However, the user may only want to see the queued activity for...
over 6 years ago in Sterling Control Center Monitor / Usability 0 Functionality already exists

Filter by Server Group in Active Alerts and Queued Activity in Control Center 6.1.2

Our operators monitor active alerts and queued activity by server group. Doing so from the Web console doesn't seem possible currently. The only alternative I saw is for the user to go to Servers in the menu and then to Server Groups, then select ...
over 6 years ago in Sterling Control Center Monitor / Usability 2 Not under consideration

Integrate with Google's Recaptcha v2- Invisible

Call center and Store application urls can be integrated with recaptcha for better authentication.
almost 7 years ago in Call Center 0 Not under consideration

Product Lines with Special services associated

in Call center we don't see any way to Add special service to a product which is already associated with a special service. For web (commerce) orders , we were able to create order with product and special services(createOrder API). Special servic...
over 7 years ago in Call Center 0 Future consideration

Provide an option to void adjustment invoices. Currently system doesn’t allow voiding adjustment invoices. Due to which invoices remain open in the system in cases where discounts/charges were applied on order by mistake. This is very frequently seen in case of call center appeasement scenarios when property Do Not Allow Debit and Credit Invoice to Settle Each Other is checked.

Provide an option to void adjustment invoices. Currently system doesn’t allow voiding adjustment invoices. Due to which invoices remain open in the system in cases where discounts/charges were applied on order by mistake. This is very frequently s...
over 7 years ago in Call Center 1 Not under consideration

Control Center 5.4.02

I have installed Control Center 5.4.02iFix01 on our test environment. I do not undersand why the email configuration piece was moved to the installation. Once installation is complete, I could still see the email tab in the system settings on the ...
almost 8 years ago in Sterling Control Center Monitor / Usability 1 Not under consideration

Update Netmap or User Proxie while Node is Down or Paused

IMB Control Center 6.1.0.1 iFix06Need a new feature IBM Control Center is a product used to manage nodes in the bank and we have DR sides which need to kept in sync with updates to.
almost 8 years ago in Sterling Control Center Monitor / Usability 2 Not under consideration

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