IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 131 of 2970

BUG : Sterling call center is not loading change Payment method screen from order summary screen

Sterling call center is not loading change Payment method screen from order summary screen PMR# : TS005936810
over 4 years ago in Call Center 0 Not under consideration

Batch assignment of transactions (esp returns) for agent ownership, review

The idea is three part: 1) Provide UI to allow for manual bulk assignment of tasks to individual customer care agents for work-down. 2) Allow for direct assignment/ownership of transactions/shipments to a given customer care agent, regardless of t...
over 4 years ago in Call Center 2 Future consideration

Call Center Return Creation Screen

When creating returns off large Orders, there are some screens where line selection is tedious because user has to scroll up and down to pick matching lines. This was explained to IBM's Design UX team during a design workshop/walkthrough. It is a ...
about 5 years ago in Call Center 0 Future consideration

B2Bi server down should indicate node ID

When ICC sees that a node went down in B2Bi, it only shows the server name/alias and not the node that went down
about 5 years ago in Sterling Control Center Monitor / Usability 4 Functionality already exists

Bundle Parent doesnt reflect consolidated status of child items

When we add a bundle parent line with multiple components(Child items) , the parent item remains in "Created" status even when the child items move thru the fulfillment flow (Scheduled,Released,etc.,) and reach shipped/invoiced status. Only then t...
about 5 years ago in Call Center 0 Future consideration

Buyer Remorse Hold getting resolved while adding new line to an existing Order

After the order is created and imported into the OMS, buyer remorse hold will get applied to the order for about 0 to 30 mins depending on the business requirement to enable any order modifications at this particular time interval, stopping from r...
over 5 years ago in Call Center 0 Future consideration

Mannualy Delete an Alert

Customer is one of the biggest bank in Brazil. They have the need to, as soon as the action handle an alert, delete the alert from the list
almost 6 years ago in Sterling Control Center Monitor / Usability 1 Planned for future release

Add release and delete functionality to Queued Processes Monitor in Control Center 6.1.2.1

I believe I just found that there is no option to delete or release a process that is shown in the Queued Processes monitor (aka Queued Activity Monitor). The only option is to clear. The functionality to delete or release a process needs to be im...
almost 6 years ago in Sterling Control Center Monitor / Usability 2 Functionality already exists

Add an indicator on the Web Console for Connect Direct that would show as to whether it has Secure + or not

Adding a Secure + indicator to the Web console would be beneficial in that it would provide a more complete picture.
almost 6 years ago in Sterling Control Center Monitor / Security / Usability 0 Future consideration

Blind Returns support in v9.5 of Call Centre Commerce

We would like to backport the Blind Returns feature in v10 to V9.5 of Call Centre. This requirement is critical for the business
over 6 years ago in Call Center 0 Not under consideration

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