IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

Showing 100 of 2969

Call Center Dark Mode

We would like the new call center to have a dark mode as it will create more contrast from the text on the screen and therefore allow some users to better view the program. This will create more accessibility for some users with vision issues.
about 2 years ago in Call Center 8 Not under consideration

I would like to see control center monitor use active directory as an authenticator vs just SQL authentication when connecting to a MSSQL database

For security reasons we don't use SQL Authentication for local accounts. We use domain service accounts. We would like to see the CC adopt this option for authentication.
about 2 years ago in Sterling Control Center Monitor / Security 1 Not under consideration

IBM Control Center Support AD windows authentication method for SQL server database

To meet Industry security standards to authenticate to Enterprise Active Directory tool
over 5 years ago in Sterling Control Center Monitor / Security 1 Not under consideration

Supervisor override capabality

Business is expecting Supervisor override capabality available on Call Center as well so they can perform additional review and validation for certain operation like price override.
about 1 year ago in Call Center 1 Functionality already exists

OMS Call Center - Have the user's enterprise default to their locale

Hi there, User's Enterprise Defaulting to Their Locale At Brooks Running and I'm sure many other companies, manual created and systematically created records could be tied to one of multiple different enterprise options. Currently in Brooks' insta...
over 2 years ago in Call Center 6 Future consideration

Windows authentication (instead of SQL authentication) for connection to the database

This is a security standard for the Windows platform. Similar to idea SFG-I-324, for Sterling File Gateway, clients are asking about the Windows authentication between CCM/D and the database. Not have this option might be a roadblock for some clie...
about 1 year ago in Sterling Control Center Monitor / Security 1 Under review

Reason codes in Important events tab under order line details page should be visible after re-shiping the order line

After reshipping the order line, we are unable to see the reason codes on the order line details page under Important Events tab. We wnated to know how these important events gets populated. Please refer IBM PMR#: TS016070217 - thanks, Avnish
over 1 year ago in Call Center 1 Functionality already exists

Physical Kit items are not showing components under it in Next Gen Call Center

It is useful to get the components under the Physical Kit items
over 1 year ago in Call Center 0 Future consideration

Control Center authentication and control

For shops that are not using IBM Sterling External Authentication Server to authenticate to Control Center and are using the Control Center authentication, there is currently no way to set an expiration period for a user's password or forcing the ...
almost 8 years ago in Sterling Control Center Monitor / Security 1 Not under consideration

Security Vulnerability Password in Plain text

We have identified a security vulnerability regarding passwords being stored in plain text in the application.Despite the solution provided by IBM not being accepted by the application support team, they have recommended raising an RFE case. ...
over 1 year ago in Sterling Control Center Monitor / Security 0 Under review

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