IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

ADD A NEW IDEA

Clear

Ideas

Showing 144 of 2987

Ability to convert rich-text to plain text - Call Center

Today in OMS - Call Center, a user must click on different links, tasks, pages, etc. in order to execute their various day-to-day workflows (some of which are performed many times per day). If users were able to utilize key shortcuts (in addition ...
over 2 years ago in Call Center 16 Not under consideration

Ability to create Alerts in IBM Call Center for Commerce using HTML formatting instead of plain text.

We use alerts as a workflow system to report tasks to particular areas of the contact center to assist customers. The agents will copy and paste from a resource guide web page with the details they need to capture, having the format in HTML allows...
over 2 years ago in Call Center 0 Future consideration

ISCCSDEV war in QA and Staging +

IDEA-1 It would be great to have flexibility of deploying ISCCSDEV war in the IBM Cloud. When customer was on PREM - the build was controlled at customer end and deploying ISCCSDEV war at higher environment (QA,Staging) was always a saver to debug...
over 2 years ago in Call Center 1 Not under consideration

Add more functionality to integrate the export/import of individual configuration items with the command line

Currently it is difficult in version 6.1 to export/import individual configuration items in an automated way using a scripted approach, it would be better to have a more granular approach to ease release/migration tasks. For example being able to ...
over 7 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Not under consideration

Control Center: statRecordIds File

I've been doing some testing with the statRecordIds file on our test environment. Today I realized that more attention needs to be given to this file. You are probably wondering what do I mean? Here is a possible situation below. A site is running...
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 1 Not under consideration

SCC request for Blank Passwords in Functional Authorities/User Proxies

We are using ACF2 for our z/OS security package. As such we have batch accounts specifically for connect direct that are set with no passwords and can only be accessed via other secure JCL procedures. As such we can't manage them via the SCC Confi...
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Not under consideration

Control Center 6.0.0.1 and 6.1: Need support for MS SQL Server (ALWAYSON)

Please test and verify if Control Center 6.0.0.1 and 6.1 can support a MS SQL Server ALWAYSON environment. If not, please add an enhancement for this. Thanks.
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 1 Functionality already exists

Control Center 6.0.0.1 Support for SQL Server 2014

The detailed system requirements for Control Center 6.0.0.1 only list SQL Server 2008 and 2012. We need support for SQL Server 2014. Thanks.
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 1 Functionality already exists

Increase character limit for Description field to more than 255 characters.

We are planning to update description field with multiple characters and then generate the report for dashboard purpose. Customizing the character limit to higher value will help us to add more characters in the description field.
over 2 years ago in Sterling Control Center Monitor / Administration & Configuration 4 Not under consideration

Capability to Monitor IBM MQ Servers (Not MQ FTE) using IBM Control Center

Could you please add the capability to Monitor IBM MQ Servers using IBM Control Center.
over 5 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Not under consideration

By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.