IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 144 of 2987

Check for inventory availability while adding a line for reship, the CSR should have immediate feedback as to whether it can be fulfilled.

Currently in the call center the reship function blindly adds the reship order line without doing an inventory check. I don't know that it needs to be as involved as a wizard such as adding a line though it does need to be more involved and at lea...
over 6 years ago in Call Center 0 Future consideration

Pouvoir accéder à l'url des rapports avancés avec ICC (ce qui était possible avec SCC)

The possibility to access directly to the advanced report from an url is no longer supporter as it was on SCC. It is now mandatory to be loged to the ICC consol to access the report. So for CNAV it is heavy to deploy an access for all internal cli...
over 6 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Functionality already exists

Integrate with Google's Recaptcha v2- Invisible

Call center and Store application urls can be integrated with recaptcha for better authentication.
almost 7 years ago in Call Center 0 Not under consideration

Control Center: Implement Secure Connections without shutting down the engine

If it is possible to implement, I believe this would be useful to Control Center users and administrators because it would reduce down time for Control Center.
almost 7 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Not under consideration

Product Lines with Special services associated

in Call center we don't see any way to Add special service to a product which is already associated with a special service. For web (commerce) orders , we were able to create order with product and special services(createOrder API). Special servic...
over 7 years ago in Call Center 0 Future consideration

Provide an option to void adjustment invoices. Currently system doesn’t allow voiding adjustment invoices. Due to which invoices remain open in the system in cases where discounts/charges were applied on order by mistake. This is very frequently seen in case of call center appeasement scenarios when property Do Not Allow Debit and Credit Invoice to Settle Each Other is checked.

Provide an option to void adjustment invoices. Currently system doesn’t allow voiding adjustment invoices. Due to which invoices remain open in the system in cases where discounts/charges were applied on order by mistake. This is very frequently s...
over 7 years ago in Call Center 1 Not under consideration

Option to Save C:D Configurations Locally within Control Center

We would like the ability to save Connect:Direct configurations (initparm, userfile, netmap, secure+...)within Control Center. In the event of a true disaster this would allow Control Center to push the configs out to the node to quickly get a C:D...
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 1 Functionality already exists

ControlCenter ActiveAlerts can be assigned to dedicated Person(/Admin)

ControlCenter ActiveAlerts can be designed to a dedicated Person/Admin.
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Functionality already exists

Requesting archiving for partitioned database

System Settings, database has archiving functionality for non-partitioned databases. We are requesting a similar utility be designed for partitioned databases.
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Functionality already exists

assign/choose a TLS protocol level from within configCC.sh

o I would like to see the ability to assign/choose a TLS protocol level from within configCC.sh during secure setup of secure ports (Apache and Jetty setup), such as TLSv1.2 to replace the default of TLSv1.0
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Not under consideration

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